Account Services/Online Banking Assistant

Eagle Bank & Trust

This is a full time position in which the person has the responsibility of all areas of Account Services Department and Online Banking Platforms.
Qualifications and Technical Skills:

  • Excellent people skills with a working knowledge of general office
  • An ability to work effectively with minimal supervision on a deadline and take the initiative in problem solving issues and customer
  • Competent in Word, Excel, 10-Key adding machine,
  • Willingness to help fellow employees when
  • Ability to professionally conduct oneself with telephone, email and written correspondence for external and internal

Duties:

  • Answer Incoming Calls
  • Handle customer account inquires
  • Review TXS entries from other department employees
  • Work Non-Post list
  • Balance DDAs and Accrued Interest
  • Process daily NSFs
  • Manage Overdraft Program letters and repayment agreements
  • Process charge off accounts
  • Handle Customer Account Maintenance, Stop Pays,
  • Online Banking Approval and Setup
  • Answer Customer Online Banking Questions, Password resets, research Bill Payment questions
  • Mobile Banking Inquires and Password Resets
  • Process Subpoena Requests
  • Control and Shred imaged checks from all EBTN locations
  • Fedline Returns
  • FDM (Electronic Files) Management for Retail
  • eFunds Administrator
  • Other duties as assigned from time to time by immediate supervisor
  • Assist customers with Zelle transactions and complete daily Zelle

Additional Information
Full-Time, Non-Exempt
Basic Qualifications

  • Excellent people skills with a working knowledge of general office
  • An ability to work effectively with minimal supervision on a deadline and take the initiative in problem solving issues and customer
  • Competent in Word, Excel, 10-Key adding machine,
  • Willingness to help fellow employees when
  • Ability to professionally conduct oneself with telephone, email and written correspondence for external and internal

Job Type: Full-time

If you require alternative methods of application or screening, you must approach Eagle Bank & Trust directly to request this, as we're not responsible for the employer's application process.

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