Devoted Health

Agent Support Associate

Devoted Health

United States
Aug 4th, 2022
At Devoted Health, we're on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are creating a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly. We aim to launch Medicare Advantage Plans in Florida starting in 2019.
Waltham
https://www.devoted.com
Job Description
A bit about this role:

How do you scale a company while maintaining a tight operation and delighting members with best-in-class service and clinical outcomes? Come find out. At Devoted, we are thinking about Sales differently. We think about our Sales team as an extension of our core member experience and are looking for opportunities to differentiate from the very first interaction a potential member has with our company.

As a Agent Support Associate, you will serve as the primary Devoted Health contact for brokers (independent sales agents) who help people choose a health plan. The Agent Support Associate provides exceptional customer service responding to inquiries and building strong relationships with Brokers.

Brokers are often trusted who sit at the kitchen table with a potential member, reviewing their healthcare needs and helping them select a health plan that is a good fit. They also often help people to navigate the healthcare system after they have enrolled in a plan. You will answer broker inquiries regarding Devoted Health’ss services and our plan benefits. You will help them to check up on the status of applications their clients have filed to enroll in one of Devoted Health’ss plans. Once a broker’ss clients are enrolled as members of Devoted Health, you will also help brokers solve issues that those members may face. The excellent service we demonstrate to brokers will help them to trust us with the responsibility of serving their clients in our health plan.

As a Agent Support Associate you will engage necessary Devoted Health staff members and conduct investigative research to resolve issues. You will work collaboratively with internal partners to reduce issues for brokers and their clients and implement long term solutions to problems identified

Having a solid understanding of Devoted Health’ss products and business processes so that you are able to investigate and resolve broker questions related to:Plan benefit offerings, Doctors, hospitals, and other providers we have in our network, Enrollment process, Commission payment, Responding to broker calls on the Broker Services Line queue as well as responding to emails and voicemails from brokers seeking assistance. Resolving broker issues by researching causes and working with Devoted Health’ss operations team. Exercising discretion and judgment in prioritizing requests. Interpreting and adapting procedures processes and techniques in a dynamic fast-paced environment. Building solid relationships within the Devoted broker community

Responsibilities will include:

  • Having a solid understanding of Devoted Health’ss products and business processes so that you are able to investigate and resolve broker questions related to: Plan benefit offerings / Doctors, hospitals, and other providers we have in our network / Enrollment process / Commission payment
  • Responding to broker calls on the Broker Services Line queue as well as responding to emails and voicemails from brokers seeking assistance
  • Resolving broker issues by researching causes and working with Devoted Health’ss operations team
  • Exercising discretion and judgment in prioritizing requests
  • Interpreting and adapting procedures processes and techniques in a dynamic fast-paced environment
  • Building solid relationships within the Devoted broker community
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
COVID-19 Vaccination Requirement: Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.

More jobs from Devoted Health:

If you require alternative methods of application or screening, you must approach Devoted Health directly to request this, as we're not responsible for the employer's application process.

RedHired TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.

By applying to a job using RedHired you are agreeing to comply with and be subject to the RedHired Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

RedHired

All job types
Contract
Full-time
Part-time
Permanent
Temporary
Other

All locations
Alabama
Alaska
American Samoa
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Guam
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Northern Mariana Islands
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
U.S. Virgin Islands
United States Minor Outlying Islands
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming