Bank Foreign Wire Transfer Specialist (remote work in Los Angeles, LA)

Banking Client

Funds Transfer Investigator
Los Angeles, CA (100% Remote, but must be able to work on PST hours)
3-Month Contract: Green Card / US Citizen Only

Responsibilities:

  • Research, analyze, and respond to internal and external clients and other banks regarding inquiries and discrepancies in wire transfer transactions
  • Initiate inquiries with other financial institutions
  • Manage a caseload of 5-10 new investigations daily with up to 25+ open cases at any given time and resolve cases within a reasonable timeframe
  • Identify recurring problems and issues and make recommendations for possible procedure changes

Qualifications:

  • Must possess a thorough understanding of domestic, international, and foreign currency wire processes, operating procedures, and regulatory compliance issues.
  • Ability to communicate clearly and professionally at both written and verbal levels
  • Ability to identify risk factors and provide alternatives to mitigate
  • Ability to provide strong customer service while listening and eliciting information efficiently to resolve complex customer issues
  • Must be customer service focused on the ability to respond to requests in a timely manner
  • Ability to follow policies, procedures, and regulations set by the organization
  • Strong organizational, multi-tasking, and prioritizing skills
  • Ability to navigate multiple computer systems, and applications, and utilize search tools to find information
  • Intermediate Microsoft Office Suite (Word, Excel, and Outlook) proficiency

Job Types: Full-time, Part-time

Salary: $25.00 – $27.00 per hour

Schedule:

  • 8 hour shift

Experience:

  • wire transfer: 1 year (Preferred)
  • Foreign Exchange: 1 year (Preferred)
  • Banking: 1 year (Preferred)

Work Location: Remote

If you require alternative methods of application or screening, you must approach Banking Client directly to request this, as we're not responsible for the employer's application process.

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