Michigan - US Full Time 1 week ago

Call Center Agent
Comerica Oaktec Building (Free Parking)
Hour of Operations 8am-9pm Monday-Friday, 8am-5pm Saturday
Various shifts available within the hours of operation

What we can offer you

  • $1,000 Signing Bonus
  • Competitive compensation starting at $17.00
  • Opportunity to work remotely after introductory period
  • Career Growth – promotional opportunities
  • Afternoon shift hourly premium. Language (Spanish) hourly premium
  • Incentive program based on performance
  • Offers wide range of shifts Monday-Saturday
  • Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
  • Health, Dental, Vision, 401k match and Life Insurance
  • Earn $1,000 for every new hire referral
  • Comerica Call Center earned the Gold Award for Training Excellence!
  • Looking to work with a diverse team? Join our Team!

A Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests. Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. The Customer Contact Center offers growth opportunities for those who seek advancement.

Position Responsibilities:

  • Provide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution.
  • Complete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.
  • Assist customers with basic web banking functions, such as unlocking and resetting passwords.
  • Understand Comerica’s core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals.
  • Meet or exceed individual productivity and quality assurance objectives.
  • Able to effectively collaborate within and across teams and departments.
  • Use problem solving tactics to analyze and troubleshoot customer challenges.

Position Qualifications:

  • High school diploma or general education diploma (GED)
  • 2 years of experience in selling products/services
  • 2 years of customer service experience
  • 2 year of experience navigating Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search

Oaktec Building
10:00am – 7:00pm Monday – Friday

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