Arrowhead Credit Union

Card Service Specialist 1

Arrowhead Credit Union

Aug 6th, 2022
Be a part of something exceptional!

Here at Arrowhead Credit Union we want to be known for two things: the service we provide our Members and how we give back to our community. We have made it our mission to make a difference in our little piece of the world; by building a culture of kindness and service which is truly remarkable – and rare.

We like to say that We Love Good People, and we hire only those individuals who demonstrate that service to others is as important to them as it is to us. A role in our Credit Union is ideal for someone who has a passion for making a difference, who wants to grow with an organization, and who is committed to always doing the right thing for others. We will never sell anything to anyone, but we will always go over and above to provide a memorable service experience to everyone.

We are just as invested in the total well-being of our team members. You can expect a culture that encourages your ideas and feedback, and is committed to helping you achieve your career goals. We offer the opportunity for growth and developing our talent is one of our top priorities – we prefer to promote from within. We have frontline service positions where direct contact with our members happens daily, as well as 23 “back office” departments who support the frontline; we help you master the position you are in while you are on the road to discovering the niche that makes you most happy.

In addition to our amazing service culture, we offer comprehensive benefits packages for both part-time team members and full-time team members! Medical, dental and vision insurance; a 401(k) retirement plan with a company match; paid sick time, paid time off and paid Federal Reserve holidays; Aflac; annual performance reviews… just to name a few. We also offer benefits designed to keep our team healthy and happy in other ways: internal recognition platforms; confidential mental health resources for you and up to 3 dependents age 18+; access to financial wellness and coaching programs; frequent opportunities to volunteer in the community through our charitable foundation, ArrowHeart; and even a paid subscription to Door Dash’s Dash Pass program.

We would love to explore the opportunities here at Arrowhead Credit Union with you; visit our job board at www.arrowheadcu.org/careers to apply today!

Arrowhead Credit Union is an Equal Opportunity Employer.

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Are you warm, caring, friendly and passionate about providing excellent service? Are you excited about giving back to your community? If so, we want to connect with you – we are looking for Superstars to joint our Team!
A Card Services Specialist 1 provides card support to Arrowhead Credit Union Members and Team Members in the areas of shared branching, debit, credit and ATM card programs.
Essential Functions and Responsibilities:

  • Providing excellent member service.
  • Processing debit and credit card reports.
  • Assisting members and team members with card services while exhibiting a professional tone and showing empathy.
  • Processing monetary credit and debit transactions.
  • Answering an resolving member account inquiries.
  • Maintaining shared branch, debit, credit and ATM reports, including General Ledgers.

Benefits Include:

  • Medical, Dental, and Vision Insurance for part-time and full-time employees.
  • 401K Retirement Savings Plan with company match.
  • Starting annual accrual of 15 days of paid time off, 11 paid holidays, and paid sick leave (and increases with tenure!).
  • Company-provided life insurance at twice your annual salary.
  • Perks include consumer loan discounts, DoorDash DashPass, Modern Health members, Care.com subscription, and more.

To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and visit our ArrowHeart Foundation website.

Job Type: Full-time

If you require alternative methods of application or screening, you must approach Arrowhead Credit Union directly to request this, as we're not responsible for the employer's application process.

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