The CEO of Southwest Health Systems (SHS) provides leadership, strategic guidance and management direction to all aspects of the hospital’s operations while ensuring compliance with the hospital’s mission, vision, values, goals, strategic direction, and applicable laws and regulations. The CEO reports to the Vice President Hospital Operations, Community Hospital Corporation and assigned Hospital Board of Directors.
The CEO is accountable for safe and quality patient care, developing and managing to a financially sound annual operating budget and long-term capital expenditure plan, hiring and retaining qualified and productive staff, managing risk, leading performance improvement, and maintaining effective relationships with Boards, medical staff, patients, employees, the community and the corporate office.
- Establishes and communicates a clear and compelling vision. All stakeholders should know the hospital’s mission, vision, and priorities.
- Works with Board, senior management team, physicians and staff to develop, implement, and update strategies and opportunities for growth and improvement to support the hospital’s mission and respond to external and internal issues.
- Is responsible for the operational, strategic, financial and clinical performance of the hospital.
- Provides for a system of control which clearly identifies deviations from plans and budgets; assure periodic comparison of performance and/or results against established standards for objectives; and assure corrective actions for deviation from plans so that annual results are in line with strategic goals.
- Maintains the hospital’s compliance with all regulatory and legal requirements.
Operations Management: Collects and analyzes data from internal and external sources regarding current way of doing business and clinical processes. Conducts needs analysis, identifies and prioritizes needs, applies good problem solving skills. Identifies alternate processes and potential solutions and acts to implement changes to improve operations.
Safety and Quality of Care: Leads and maintains a culture of safety and quality including a safe functional environment. Provides opportunities for all who work in the hospital to identify safety and/or quality issues, bring issues to management’s attention, and participate in safety and quality initiatives and planning.
Financial Management: Oversees the preparation and management of sound operating, project and capital budgets. Ensures the utilization of sound accounting systems, treasury activities, risk management, financial controls, productivity measures, reimbursement principles and contracting. Meets budget-critical financial metrics. Effectively negotiates third-party contracts. Provides stewardship of all financial resources.
Human Resources: Ensures the availability of adequate numbers of competent staff (including physicians and contract labor) that are properly credentialed, educated, trained, motivated and engaged. Directs performance management systems including policies/practices for providing timely feedback, recognizing excellence and dealing with problem behavior and poor performance.
Information Management: Ensures effective collection, categorization, filing, management, privacy, confidentiality, security, redundancy, retrieval and reporting capabilities of all data and information used by the hospital. Guides the development of plans for meeting the growing demands of information management and the development of information technology especially relevant to healthcare.
- Keeps abreast of new legislative information that impacts the acute care venue
- Establishes personal and professional credibility and an environment of trust, candor and genuine two way communications
- Serves as a positive role model and mentor
- Educates and promotes customer service throughout entire facility
- Provides hospital operations coaching or mentoring
- Attracts and retains physicians; maintain high levels of physician satisfaction
- Works closely with the medical staff to ensure quality care, resolve conflicts and remove barriers to physicians admitting and referring to the hospital
- Implements Board education and development programs through internal and external resources
- Takes a proactive approach to managed care, healthcare reform and related issues
- Develops new business opportunities
- Active participation within the community, participates in and represent the hospital in professional, civic, and service organizations
- Represents CHC at designated meetings
- Participates in meetings that effect the hospital
- Upholds and supports CHC’s and individual hospital’s mission, vision, values, goals and objectives
- Fully participates in the Compliance Program as defined by CHC Corporate policies, procedures, and practices timely with support documentation and reporting as required.
- Manages subordinate leader(s) who supervise employee(s) and/or supervise individual contributors as appropriate
- Defines and communicates performance expectations
- Plans, assigns and directs work: follows up to assesses achievement of results
- Evaluates performance; coaches employees on an ongoing basis and takes developmental action as needed
- Rewards and recognizes notable performance
- Addresses complaints, resolves problems and addresses unacceptable behavior promptly
- Attracts, develops and retains talent
- Carries out supervisory responsibilities in accordance with CHC’s/hospital’s policies and applicable laws
Master’s Degree in a health care related field or a BS in a health care related field with a business related masters, or the equivalent in education and experience
- 8 -10 years progressively more responsible healthcare experience at the senior administrative level
- CEO experience required. COO experience is preferred
- Leadership and experience in a small town environment with a track record of effective operational, financial, business development, and strategic skills
- Must have a track record of proactively developing positive relationships with physicians, employees, Board members and community leaders
- Must have a track record of leading staff to provide safe quality patient care
Skills and Knowledge
- Ability to enhance a quality of care environment, positive clinical outcomes and a high level of patient, physician and employee satisfaction
- Ability to mentor and cultivate a talented management team
- Ability to lead a high performing team and achieve results through others
- Ability to work with all levels of management and respecting all differences
- Ability to create and maintain a positive community image
- Ability to define goals and develop strategic opportunities for the betterment of the hospital
- Ability to identify and resolve operational and administrative problems at both a strategic and functional level
- Ability to define realistic, specific goals and objectives and to prioritize effectively
- Ability to communicate openly, effectively and frequently with multiple audiences
- Ability to be diplomatic and possess a high degree of political savvy
- Energetic, a good listener, with the ability to identify and resolve operational and administrative problems at both a strategic and functional level
- Ability to produce quality results
- Proficient knowledge to understand and apply the concepts, terminology, programs and processes unique to the healthcare industry
- Proficient knowledge of all related acute care legal, regulatory and financial requirements
- Proficient interpersonal and communication skills
- Proficient PC skills
- Ability to be trustworthy
- Possess and utilize a core set of ethical values
- Possess a strong customer and service to others orientation
- Possess sound and accurate judgment and timely decision making
- Ability to work independently
As a full time employee, Community Hospital Corporation offers a competitive salary, discretionary bonus opportunity, and eligibility to participate in the company benefit programs. These benefits include: Medical, Dental, and Vision insurance, health and dependent care spending accounts, 401(k) savings with match, life insurance, long-term and short-term disability coverage.
About Southwest Health System:
Southwest Health System (SHS) operates Southwest Memorial Hospital, a Critical Access Hospital and [Link available when viewing the job] which is comprised of clinics offering primary care and specialty services. SHS offers the latest in medical and surgical technology, emergency care, a vast array of out-patient medical and wellness services.
SHS is managed by Community Hospital Consulting (CHC), the management and consulting arm of Community Hospital Corporation (CHC) of Plano, Texas.
About Community Hospital Corporation:
Community Hospital Corporation is a Texas not-for-profit company whose sole mission is to help not-for-profit hospitals, such as Southwest Health Systems, remain community-operated and governed. CHC owns, manages and consults with hospitals through three distinct organizations — CHC Hospitals, CHC Consulting and CHC Continue Care, which share a common purpose of preserving and protecting community hospitals. Based in Plano, Texas, the organization provides the resources and experience community hospitals need to improve quality outcomes, patient satisfaction and financial performance.
For more information about CHC, please visit the company website at [Link available when viewing the job].