Auto-Owners Insurance

Claims Expediter

Auto-Owners Insurance

Georgia - US
Aug 3rd, 2022
There's more to Auto-Owners Insurance Group than the name implies. In addition to auto coverage, the company provides a range of personal property/casualty and life insurance products to more than 3 million policyholders. Auto-Owners Insurance Group operates through subsidiaries including Auto-Owners Life Insurance, Home-Owners Insurance, and Property-Owners Insurance Company. Its Southern-Owners Insurance subsidiary offers property/casualty insurance in Florida. Auto-Owners Insurance also sells commercial auto, liability, and workers' compensation policies. Established in 1916, the company operates in 26 states nationwide and is represented by more than 6,000 independent agencies.

Geographic Reach

Auto-Owners operates 85 claims, underwriting, and marketing offices in its 26-state service territory. The company's largest markets are Florida and Michigan.

Operations

Auto-Owners' revenues come from insurance premiums, as well as investment income. The company's property/casualty business accounts for about 90% of revenues and 80% of profits, with the remainder coming from premiums and income from the life insurance segment.

Financial Analysis

Auto-Owners reported a 5% increase in net written premiums in 2011 to nearly $5.2 billion, primarily due to growth within the Auto-Owners Insurance, Auto-Owners Life, and Home-Owners Insurance divisions. Total revenues were some $5.7 billion, while net income was reported at $69 million.

Strategy

Auto-Owners is focused on growing its business by establishing strong relationships with independent agents and by diversifying its product offerings. The company has also expanded by adding sales and service facilities in new and existing markets. In 2011 Auto-Owners opened five new branch locations to handle claims in Ashville, North Carolina; Kennesaw, Georgia; Little Rock, Arkansas; Madison, Wisconsin; and Sioux Falls, South Dakota. The Little Rock location also provides underwriting. New construction that year included a backup data center in Traverse City, Michigan, and offices in Broomfield, Colorado, and Columbia, Missouri, to replace existing branches.
6101 Anacapri Blvd.
Lansing MI, United States 48917
http://www.auto-owners.com
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Job Description
We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.
Auto-Owners Insurance, a top-rated Insurance Carrier, is seeking a motivated individual to join our team as a Claim Expediter.
The position requires the person to:
  • Contact involved parties, describe claim process, initiate completion of claim documentation, confirm the amount of loss, and pay the claim as dictated by Company guidelines. Acquiring knowledge of basic, limited, claim handling procedures; and have the ability to recognize when exceptional circumstances require involvement of the Branch Manager, Claim Supervisor, or a Branch, Field, or Senior Claim Representative. Examples of such circumstances would include coverage questions, denials, complaints, etc. Answer customer inquiries related to pending or unresolved claims. Assist in handling subrogation or salvage.
  • Maintain regular and predictable attendance in meeting a defined work schedule to achieve service objectives.
  • Use computer based information for reference, enter information into computer systems, and develop specialized habits related to assigned work.
  • Responsible for performing support staff functions.
  • Study and obtain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within time prescribed by the Company or statute.
Desired Skills & Experience
  • High school education or its equivalent is preferred
  • Experience in customer service
  • Above average communication skills (written and verbal)
Benefits
Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you’re looking to do rewarding work alongside great people, Auto-Owners is the place for you!
Equal Employment Opportunity
Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.
  • Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

If you require alternative methods of application or screening, you must approach Auto-Owners Insurance directly to request this, as we're not responsible for the employer's application process.

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