CrossCountry Mortgage, LLC.

Corporate Support Manager

CrossCountry Mortgage, LLC.

United States
Aug 6th, 2022
CrossCountry Mortgage, LLC. is a nationwide mortgage lending and refinancing company with numerous branch locations and licensed professionals dedicated to serving our customers. Our goal is to be recognized as the leading and most reputable mortgage company in the nation. We distinguish ourselves from other mortgage brokers and lenders through superior customer service, a full range of mortgage products, and advanced technology.


Our mission is simple: to provide our clients with the best possible advice and benefit to their financial needs while facilitating a straightforward, stress-free mortgage process for buyers, sellers and realtors.


• Founded in 2003 and headquartered in Northeast Ohio
• National lender licensed in 50 states
• $1+ billion servicing portfolio
• National branch platform
• 1100+ employees
• Recognized on the Inc. 5000 list of America’s Fastest Growing Private Companies
• Recognized on the Weatherhead 100 list of the Fastest Growing NEO Companies
• 2016 Recepient Winner of the Northeast Coast 99 (Ohio Award)
• Fannie Mae Approved Seller/Servicer
• Freddie Mac Approved Seller/Servicer
• Ginnie Mae Approved Seller/Servicer
• Purchase Pronto 48-hour express underwriting program
6850 Miller Road Brecksville, Ohio 44141

CrossCountry Mortgage (CCM) is a top-10 retail mortgage lender with more than 8,000 employees operating 600+ branches across all 50 states. We have been recognized eight times on Inc. 5000’s Fastest-Growing Private Companies in America and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K with an employer match. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

As a Corporate Support Manager for CrossCountry Mortgage, LLC, this individual will be responsible for the daily operations of the assigned territory of mortgage office staff and maintaining an efficient workflow for the branch’s loan pipeline. This position will provide and manage support for our Branches. Including but not limited to general loan questions, assistance with escalations (working with the appropriate departments), pipeline and production review, etc.

Job Responsibilities:

  • Understand assigned territory branch needs and develop plans to address them.
  • Resolve branch complaints in a prompt and professional manner.
  • Manage a team of Loan support specialists and production/pipeline manager(s).
  • Manage loan support ticket queue to maintain established Service Level Agreements.
  • Mentor and develop the loan support and production/pipeline managers within their team.
  • Participate in one-on-one meetings with branch managers or branch operations. Managers to improve workflow and resolve issues.
  • Monitor and follow up with branch employees to maintain the proper workflow.
  • Ensure each file complies with all corporate and regulatory policies and procedures.
  • Develop, review, and recommend overall operational systems and procedures for the mortgage lending function.
  • Develop new methods and procedures to increase daily operations efficiency.
  • Manage projects for deployment of new systems and procedures.
  • Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
  • Develop and maintain an effective organization through the selection, training, compensation, motivation, and review of branch employees.
  • Guide and direct employees to assist their professional development.
  • Monitor daily, weekly, and monthly production and compliance reports.
  • Work closely with our Operations Initiatives team, for workflow and system enhancements.

Qualifications and Skills:

  • Minimum of 3 to 5 years’ experience in Operations, Processing, or Underwriting.
  • Minimum of 3 to 5 years’ management experience.
  • Strategic understanding of the mortgage lending function.
  • Experience with Encompass LOS system preferred.
  • Strong analytical, judgment and managerial skills.
  • Excellent verbal and written communication, and customer service skills.
  • Strong knowledge of processing, closing, and funding loans in accordance with Investors and Agency guidelines including federal and State required practices.
  • Ability to prioritize and meet deadlines.
  • Problem-solving attitude.
  • Detail-oriented and strong organizational skills.
  • Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment.
  • Proficient with Microsoft Office Suite.
  • Strong knowledge of FNMA, FHA, GNMA and VA housing loans.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MOREthan a job, we offer a career. Apply now to begin your path to success!

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, color, orientation, gender, age, national origin, veteran status, disability status or marital status. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please


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