Credit Acceptance

Credit Analyst - Nevada

Credit Acceptance

United States
Aug 3rd, 2022
$ 22 / Hour
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.

Credit Acceptance offers team members:

• Extensive growth opportunities as demonstrated by our track record of promoting internally.
• An atmosphere that is collaborative, challenging, and filled with forward thinking team members.
• Ongoing business training and career development opportunities.
• Strong work-life balance with generous PTO beginning on day 1.
• Competitive market-based salary with quarterly profit sharing and annual merit bonuses.
• Excellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work!
25505 West Twelve Mile Road
Southfield, MI 48034
https://creditacceptance.com

About this Position:

The Credit Analyst position will be responsible for accepting assignment of contracts from car dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. The role of an analyst in the DSC is to help our dealers DEVELOP and grow their businesses in a manner that is compliant and efficient while delivering superior customer service.

Outcomes & Activities:

  • Quantity — Contracts Funded per Hour
  • Quality — Contract Review Error Rate
  • Quality — Dealer Phone Call Quality (CLEAR)
  • Quality — Verification Phone Call Quality
  • Review, validate and verify information through document review, internet searches and phone calls
  • Resolve and document dealer inquiries not related to the funding process
  • Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues
  • Welcome and onboard new dealers by offering initial funding assistance

Knowledge & Skills:

  • Core Product (CA Program)
  • Secondary Products (Ancillary, Inventory, Bureaus)
  • Enrollment Process
  • CAPS Expert (Dealer Profile & Steps 1-6)
  • Key Operating Systems
  • Know Dealers (People, Process, Inventory and Groups and Affiliations)
  • Dealer Reporting
  • Dealer Ratings
  • Funding Process
  • Funding & Legal Policies
  • Servicing Policies and Process
  • Dealer Compliance Audit Process
  • Call Model Requirements
  • Be Diligent: Hard working, Conscientious, Sense of Urgency
  • Be Effective: Clear Communicator, Autonomous, Organized, Productive
  • Validate information clearly and intuitively, protects all stakeholders
  • Educate: Identify and close knowledge gaps with all stakeholders
  • Listen actively, understand DP’s situation
  • Own performance outcomes, improvement actions, attitude
  • Promotes: Delivers superior Customer Service

Requirements:

  • Bachelor’s degree or equivalent Credit Acceptance work experience
  • Experience using Excel and Word
  • Speak clearly, professionally and articulately on the telephone
  • Document records clearly and efficiently
  • Ability to learn quickly and apply knowledge learned
  • Be proficient in Microsoft Word, Excel and Outlook
  • Handle difficult conversations professionally
  • Be self-motivated and demonstrate urgency and initiative
  • Effectively work independently in a fast-paced environment
  • Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end closes (last calendar working day of any month)
  • High speed internet connection with a minimum of 15mbps download speed

Preferred:

  • Customer Service experience in a call center environment
  • Ability to type at least 35 WPM
  • Interaction with auto dealers in current or past role
  • Experience reviewing contracts/legal documents with a strong attention to detail
  • Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions

Training & Schedule Requirements:

Training:

  • Monday through Friday 8am – 5pm PST
  • Virtual Training will be conducted beginning Monday, September 19th

Schedule:

  • Monday – Friday; 8am – 5pm PST working every other Saturday 8am – 4pm PST
  • Monday – Friday: 9am – 6pm PST working every other Saturday 9am – 5pm PST
  • Monday – Friday 11am – 8pm PST working every other Saturday 11am – 7pm PST

Targeted Compensation: $22.00/hour plus uncapped monthly bonus

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift

Supplemental Pay:

  • Commission pay

Application Question(s):

  • Do you reside in Nevada?

Education:

  • Bachelor’s (Required)

Work Location: Remote

More jobs from Credit Acceptance:

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  2. Remediation Data Analyst
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If you require alternative methods of application or screening, you must approach Credit Acceptance directly to request this, as we're not responsible for the employer's application process.

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