Credit Analyst - Nevada

About this Position:

The Credit Analyst position will be responsible for accepting assignment of contracts from car dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. The role of an analyst in the DSC is to help our dealers DEVELOP and grow their businesses in a manner that is compliant and efficient while delivering superior customer service.

Outcomes & Activities:

• Quantity — Contracts Funded per Hour
• Quality — Contract Review Error Rate
• Quality — Dealer Phone Call Quality (CLEAR)
• Quality — Verification Phone Call Quality
• Review, validate and verify information through document review, internet searches and phone calls
• Resolve and document dealer inquiries not related to the funding process
• Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues
• Welcome and onboard new dealers by offering initial funding assistance

Knowledge & Skills:

• Core Product (CA Program)
• Secondary Products (Ancillary, Inventory, Bureaus)
• Enrollment Process
• CAPS Expert (Dealer Profile & Steps 1-6)
• Key Operating Systems
• Know Dealers (People, Process, Inventory and Groups and Affiliations)
• Dealer Reporting
• Dealer Ratings
• Funding Process
• Funding & Legal Policies
• Servicing Policies and Process
• Dealer Compliance Audit Process
• Call Model Requirements
• Be Diligent: Hard working, Conscientious, Sense of Urgency
• Be Effective: Clear Communicator, Autonomous, Organized, Productive
• Validate information clearly and intuitively, protects all stakeholders
• Educate: Identify and close knowledge gaps with all stakeholders
• Listen actively, understand DP’s situation
• Own performance outcomes, improvement actions, attitude
• Promotes: Delivers superior Customer Service

Requirements:

• Bachelor’s degree or equivalent Credit Acceptance work experience
• Experience using Excel and Word
• Speak clearly, professionally and articulately on the telephone
• Document records clearly and efficiently
• Ability to learn quickly and apply knowledge learned
• Be proficient in Microsoft Word, Excel and Outlook
• Handle difficult conversations professionally
• Be self-motivated and demonstrate urgency and initiative
• Effectively work independently in a fast-paced environment
• Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end closes (last calendar working day of any month)
• High speed internet connection with a minimum of 15mbps download speed

Preferred:

• Customer Service experience in a call center environment
• Ability to type at least 35 WPM
• Interaction with auto dealers in current or past role
• Experience reviewing contracts/legal documents with a strong attention to detail
• Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions

Training & Schedule Requirements:

Training:

• Monday through Friday 8am – 5pm PST
• Virtual Training will be conducted beginning Monday, September 19th

Schedule:

• Monday – Friday; 8am – 5pm PST working every other Saturday 8am – 4pm PST
• Monday – Friday: 9am – 6pm PST working every other Saturday 9am – 5pm PST
• Monday – Friday 11am – 8pm PST working every other Saturday 11am – 7pm PST

Targeted Compensation: $22.00/hour plus uncapped monthly bonus

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Commission pay

Application Question(s):

• Do you reside in Nevada?

Education:

• Bachelor’s (Required)

Work Location: Remote