Safelite Group

Customer Advocate

Safelite Group

Aug 4th, 2022
We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more — we're a growing and evolving service brand. At our core, we're a People Powered organization — our people come first and our philosophy and commitment to them drives our culture.

We’re guided by a vision: to be the greatest, most trusted and admired service brand. Our purpose is equally important: We exist to make a difference and bring unexpected happiness to people’s everyday lives.

Despite operating in a negative service industry (we’re up there with funeral preparations and visiting the dentist), this is what you should know:

+ We’re good at what we do: over $2.5 billion in revenue.
+ People like us: we’re proud to boast an 88% Net Promoter Score (NPS).
+ We’re trustworthy: we’re able to provide coverage for 100% of U.S. drivers in all 50 states.
+ We’re big: across the U.S., we employ nearly 16,000 associates (including 6,900+ technicians, who we call our everyday heroes).
+ We’re global (and we’re always growing): Safelite Group was acquired in 2007 by UK-based Belron, the world’s largest vehicle glass company operating in 39 countries across 6 continents. Belron is funded by private equity firm, Clayton, Dubilier, and Rice.

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Safelite® Group is a leading service organization that makes a difference in the lives of nearly 11 million customers annually. Founded in Wichita, Kansas in 1947, the Safelite family of brands consists of multiple strategic business units that work together to deliver our People Powered, Customer Driven Safelite experience.

Safelite® AutoGlass operates more than 7,900 MobileGlassShops™ and over 720 stores in all 50 states. Safelite AutoGlass® is the nation’s largest provider of vehicle glass repair, replacement, and recalibration services. Last year, close to 7 million customers chose Safelite AutoGlass for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems, and the industry’s only nationwide lifetime guarantee.

Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients, including many top U.S. property and casualty insurance companies. Safelite Solutions served over 6.5 million customers last year with our network of thousands of service providers and five 24/7 contact centers in Columbus, Ohio, Hiawatha, Iowa, Rio Rancho, New Mexico, Chandler, Arizona, and Burlington, Massachusetts.
7400 Safelite Way, Columbus, OH 43235
https://www.safelite.com/
Does this position interest you? You should apply – even if you don’t match every single requirement! We’re known as an auto glass company. That’s the focus of what we do. But beyond the glass, we’re so much more. We’ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you’ll ever work.

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You’ll Get
  • Competitive weekly base pay starting at $18/hour.
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you’ll need to be successful.
  • View all our health, wealth and life offerings at

    www.safelitebenefits.com

    .

What You’ll Do
  • Welcome in-shop customers and resolve customer concerns quickly and efficiently – without breaking a sweat – often coming up with creative solutions.
  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.
What You’ll Need
  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.
#LI-RECRUITERTAG
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching ‘Find Open Jobs’.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

More jobs from Safelite Group:

If you require alternative methods of application or screening, you must approach Safelite Group directly to request this, as we're not responsible for the employer's application process.

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