Conduent

Customer Representative - Online and Software - Work From Home

Conduent

As one of the original pioneers in business process outsourcing (BPO) and a leader today, Conduent has deep and diversified expertise across a range of industries and business process solutions. ​ 

We help businesses and governments drive process efficiencies, costs savings and long-term revenue growth. Our understanding of our clients’ operations enables us to provide essential services to millions of people every day. 

Whether it’s helping to reduce ER visits by 25%, driving 99% customer satisfaction, delivering $150B in child support payments or reducing traffic congestion by 15%, Conduent’s services and solutions positively impact the lives of millions of people every day.

Together, we make a difference in the lives of millions everyday

When you join Conduent, you are engaged in creating the future – both our company’s and your own. From being a part of transformative and game-changing projects to finding new and better ways of getting work done. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
Every day we work to build a culture where individuality is both noticed and valued – a culture where every employee can bring their authentic self to work. Whether you work remotely or in an office in any part of the world our sense of community is nurtured by constant interaction, collaboration, and connection.

Our people are united in their passion to make a positive difference – within their teams, communities, and society at large. This passion pushes us every day to work hard, innovate, think creatively, and solve problems.
Florham Park, NJ
https://jobs.conduent.com/careers/
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Representative – Online and Software
Work From Home

Starting pay rate is $16.50 an hour.

Training is Monday through Friday.
Work Shift will be assigned after training which may include a weekend day.
Plenty of growth opportunities within the financial service team!
Health benefits for you and your family including medical, dental, and vision.
Paid time off.
About the Customer Representative – Online and Software role:
As a member of the team, you will help people every day by taking calls, actively listening to understand customers’ needs, and answering their questions. You will manage a high volume of incoming calls from customers while navigating through multiple systems.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.
A few of the questions you may receive as a financial service call center representative are the following:
  • Can you assist me with installing an application?
  • Do you know how to update the current software I have?
  • I need help with a tax refund, can you assist?
Responsibilities of the role:


    Install/Uninstall
    – How to install and troubleshoot install issues (identify OS, OS version, administrative rights, creating admin accounts, disabling

    antivirus/firewall software, running compatibility mode, unregister/register installer services, etc.) as guided by knowledgebase; How to, what isn’t removed when uninstalled.


    Update
    – Explaining auto-update, manual updates (from website). Troubleshooting update issues including verifying version, identifying install location, etc. as guided by knowledgebase.


    Pre-sales –
    What ways to get the product, cost, and features of each individual product, order processing, refunds.

    Use/Navigation– Helping the Client with ease of use (locating forms, help content, calculation summaries).


    Calculation
    – Best effort verification of calculation questions or issues, understanding of calculation claim guarantee qualifications and process.


    Error Check
    – Trouble connecting, errors sending, explaining the error,

    where in the return it occurs and the fix. Fixing rejected returns using TP Admin or the Online Admin tool to identify the error code and following instructions listed in the tool to fix the error.


    Username/Password
    – forgot password – reset, forgot username – need information.


    Browser issues
    – clear temp files/cookies, navigation information/troubleshooting, screen freeze/hand troubleshooting, compatibility issues.


    Importing/Printing –
    Fixing garbled print, not printing, explaining electronic vs. standard forms, how to print, copy request.


    Refund Status
    – identifying tax refund status using WIM$ to diagnose issues and to provide refund timeframes.


    Federal Product Usage
    – How to navigate, account maintenance information, pricing.


    State Product Usage
    – How to navigate, pricing information, date entering information.

    Requirements
    We’re looking for people with a passion for helping others, natural empathy and the determination to deliver a comprehensive solution to these financial service related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:
    • At least one year experience with technical problem solving experience.
    • Ability to successfully complete virtual training class without missing a single day. 100% attendance is required for this position if offered.
    • Excellent communication skills.
    • Must type at least 35 wpm.
    • Keyboarding and software proficiency.
    • Great problem-solving skills.
    • Ability to effectively multi-task.
    • High school diploma, GED or college degree.
    • Successful completion of background check is required for this position.
    • Successful completion of room inspection.
    Equipment and workspace requirements
    • We will provide you with a computer and equipment
    • You must have high-speed internet connection.
    • Must be able to hardwire your work computer directly to your home modem via ethernet
    • Must have a quiet workspace
    B
    elow is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!
    • Apply to the role and provide your basic profile information (2 minutes)
    • Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)
    • Complete a typing test (2 minutes)
    • Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)
    For the typing test and assessment you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access to a computer, you can login to your account and complete the application process.
    If you do not complete all the steps we will send you an email reminder. If you don’t hear from us please check your spam folder for messages from the recruiting team.
    Be part of the future
    Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
    About Conduent
    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.
    You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
    We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.
    Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
    #Remote44

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
    People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
    At Conduent,
    we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

    If you require alternative methods of application or screening, you must approach Conduent directly to request this, as we're not responsible for the employer's application process.

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