Seattle, WA Full Time 2 weeks ago
REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.
The primary purpose of the new Customer Research Operations Lead role is to create best practices for internal and external primary qualitative and quantitative research at The Co-op, including survey methodology & design, sampling design & expertise, question wording & survey flow, project management, timing, vendor management, project communications, data visualization.
In addition, this person will:
  • Define knowledge management best practices and lead development of enterprise research sharing platform & practice (‘data democratization’) at the Co-op

  • Support vendor management and research tools, taking an active role with external vendor relationship management

  • Provide expert guidance and consultation within Enterprise research team and across Co-op Research community to advance research practices and insights dissemination

  • Collaborate across teams to develop cross-functional partnerships and improve efficiency of our research processes (e.g. Legal, Retail Operations, CX/UX Research, etc.)

  • Create process and manage intake of new work, coordinate across teams to funnel work to appropriate channels, and support team project planning and tracking

  • In collaboration with research managers, establish team learning and development goals, and coordinate the logistics of trainings and other learning activities to accomplish those goals

  • Create and manage opportunities to provide outside inspiration (e.g. lunch and learns, speaker series, workshops)

Bring your passion and expertise

Top experience requirements are:

  • Deep research execution experience - both quantitative and qualitative.
  • Research project management experience
  • Research systems development experience.
  • Ability to multi-task
  • Ability to create things from scratch
  • Eye for detail - can speak with specificity versus generalities.
  • A reverence for rigor

  • Note that this role is not conducting research, but rather creating best practices around how we do research at The Co-op.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. #LI-Remote #LI-CH2

As required by the Colorado Equal Pay Transparency Act, REI provides a range of minimum compensation for roles that may be hired in Colorado. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.

$75,000 to $147,500 per year

To review benefits information, including medical, retirement, and time off visit

  • Company:
  • Job Type:
  • Posting Date:
    12th May 2022
  • Valid through:
    12th Jun 2022
  • Location:
  • Est. Salary:
    $75,000-147,500 / YEAR
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