Phoenix - AZ Contract, Full Time 1 week ago

Lakarya is currently hiring ­­­­­­­­­­­­­­­­­­­­401k/S125 Service Partners to join our team working remotely until able to return onsite in Phoenix, AZ.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: 401k/S125 Service Partner
Work Location: Phoenix, AZ (Remote to start)
Duration: Long-term contract
Hours: Monday-Friday 8am-5pm or 9am-6pm
Education/Experience Required: Associate’s Degree

Job Description & Responsibilities :

  • Acts as initial point of contact for inbound participant requests and questions regarding HRS products.
  • Maintains a high level of product and system knowledge to provide support to internal and external partners.
  • Fields daily calls from HRS participants with questions regarding HRS products to provide a quality service experience.Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service.
  • Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions.
  • May conference participants into systems to help navigate through various menu options.Uses multiple computer software packages, including HRIS, Salesforce, Sungard, and ORS to answer specific participant questions and requests.
  • Prioritizes caller and management issues to resolve critical or time-sensitive issues before less urgent issues and to ensure they are resolved in a timely manner.
  • Follows up on unresolved calls to ensure issue completion, accuracy of resolution, and compliance with resolution time frame expectations established by Operations partners.

Skills & Qualifications :

  • Associate’s Degree.
  • Individuals need to be able to multi task and take notes
  • Customer Service skill are a must
  • Prior Call center experience is a huge plus
  • Will be working in multiple system so being tech savvy is a must
  • Individuals need to be willing to learn and take direction. be coached
  • Must be punctual
  • This is a call center position and candidates need to be aware that there will be a large volume of calls back to back throughout the day

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer.

Job Types: Full-time, Contract

Pay: $17.00 per hour

Schedule:

  • Monday to Friday

Work Location: One location

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