United States Other 1 week ago
Direct to Work from Home (Fully remote)
  • Must ensure the potential new hire understands:
  • This will be direct hire to work-from-home due to COVID.
  • They are required to provide their own high-speed internet.
  • Minimal home broadband connectivity speed of 25 Mb download and 3 MB upload speed. Speed for home internet can be confirmed by going to www.speedtest.net. Please provide Internet provider and download and upload speeds.
  • They must have a sufficient/private work area that is used for business during their work hours.
  • Their current living accommodations are in a stable situation.
  • That the assignment could be changed to an in-office assignment.
  • Ensure the employee is aware of the Teleworker Privacy Practices they need to abide by.
  • Must take steps to ensure that the work area is secure and protects CVS Health property and confidential information from inadvertent or unauthorized access or theft including:
Equipment and information are secure from inadvertent and/or unauthorized access or theft at all times.
  • Workspace is dedicated to CVS Health business during working hours and is not accessible by others who may be present in the household; telephone conversations cannot be overheard, and documents/computer screens cannot be viewed by others.
  • When not working, the computer is shut off. For short departures from the work area, the workstation must be locked, or the computer shut down.
  • Please provide each person’s:
  • Home address
  • Personal email address
  • Cell phone number

This position takes incoming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria-based prior authorization process. Maintains complete, timely, and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment call to the pharmacist.

Required Qualifications
  • 1 year of experience in customer service or call center environment.
  • Previous experience in pharmacy or healthcare industry.
  • Computer and Microsoft knowledge

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.

Verifiable High School diploma or GED is required.

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
  • Company:
    CVS Health
  • Job Type:
  • Posting Date:
    14th May 2022
  • Valid through:
    14th Jun 2022
  • Location:
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