Equifax

Customer Service Representative (Dispute Resolution)

Equifax

Founded over 100 years ago, Equifax is a data, analytics & technology company employing 10,000+ employees across 24 countries and is regarded as a global leader. We provide first-class information products and services to our customers which include the largest financial institutions, telecommunications providers and utilities in Australia and around the world. One billion consumers and over ninety million business customers worldwide rely on Equifax to organise, assimilate and analyse data.

Equifax is also recognised as one of the three largest credit reporting agencies in the world and has grown from a consumer credit information company into a leading provider of insights that helps its customers make more informed decisions and live their financial best. Our company has been serving the Australian and New Zealand markets for over 60 years and have continuously challenged ourselves to do better, whilst consistently producing strong financial results.

Put simply, Equifax helps to power the financial future of individuals and organisations around the world.
Atlanta, GA
https://www.equifax.com/about-equifax/careers

The Customer Service Representative Handle claims and disputes.
Will analyze history, prepare answers, and modify data requests.

Manejar demandas y disputas. Analizar antecedentes. Preparar respuestas.
Modificar solicitudes de datos.

What you’ll do:

The Customer Support Representative – will monitor, research, and respond to consumer complaints received through the CFPB or BBB portals, federal/state agency e-mails, or other channels. This individual is knowledgeable of the FCRA regulations and the dispute handling process. This individual also thrives in a fast-paced environment and is looking for an opportunity to improve the consumer experience with Equifax.

What experience you need:

  • High school diploma/GED
  • Some college
  • 1-2 years of customer service experience

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today – we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require alternative methods of application or screening, you must approach Equifax directly to request this, as we're not responsible for the employer's application process.

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