Richardson, TX Full Time 1 week ago

Note: This job is for Indeed Flex, but will take place at a client's worksite.

Indeed Flex is hiring Customer Service Experience (bilingual and non-bilingual) Representatives for an onsite position with one of our clients in Richardson, TX.


  • Sign-On Bonus to be paid $200 after 1st week
  • $200 after 4th week of employment.
  • Sign on bonus applicable for onsite positions only


Indeed Flex offers comprehensive benefits to all employees to fit a variety of needs and situations including:

  • Weekly Pay
  • Medical
  • Dental
  • Vision

Pay: $16.00/hr ($16.50/hr for bilingual)

Job location: Alma Rd, Richardson, TX 75081

The Customer Service Experience Representative I is an entry-level position that works in a high-performance customer-focused team environment and is responsible for the execution of customer-oriented tasks. This position will also be responsible to provide effective resolution to customer issues. This is a customer service position in a fast-paced centralized accounting services environment providing financial services to community associations throughout North America.

Performance Responsibilities:

  • Answers incoming calls in a timely, professional and very courteous manner
  • Exhibits professional behavior with both internal and external business associates that reflect positively on Associa and is consistent with company policies and practices
  • Demonstrates excellent flexibility and effective communication skills in their interactions with others
  • Troubleshoots and answers questions from homeowners relating to their account
  • Must apply common sense understanding all job-related tasks and interactions
  • Will follow routine protocols and must be able to identify when routines do not apply in a specific situation
  • Ability to identify and escalate calls to next level for additional assistance as necessary
  • Ability to multitask while taking incoming calls
  • Must demonstrate acceptable business writing skills
  • Provide courteous and proactive experience in the client's information inquiry process


  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
  • Knowledge of general office equipment (copier, fax, phone systems, etc.)
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
  • Knowledge of conflict resolution techniques at a proficient level
  • Professional communication skills (phone, interpersonal, written, verbal, etc.)
  • Professional customer service skills
  • Self-motivated, proactive, detail-oriented and a team player
  • Confidentiality and discretion in the performance of all duties and responsibilities
  • Time management and time-critical prioritization skills
  • High School diploma or GED Required
  • Associates Degree Preferred
  • 0-3 years of directly related or closely related experience

About Indeed Flex: Want to work when you want, where you want? Join Indeed Flex, the staffing platform of Indeed - where we help you to get jobs with our clients directly.

Through our app, you are able to browse jobs near you and get paid weekly directly into your bank account.

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  • Company:
    Indeed Flex
  • Job Type:
  • Posting Date:
    13th May 2022
  • Valid through:
    13th Jun 2022
  • Location:
  • Est. Salary:
    $16 / HOUR
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