Richardson, TX Full Time 1 week ago

Note: This job is for Indeed Flex, but will take place at a client's worksite.

Indeed Flex is hiring Customer Service Experience (bilingual and non-bilingual) Representatives for an onsite position with one of our clients in Richardson, TX.

$400 SIGN-ON BONUS INCLUDED!*

  • Sign-On Bonus to be paid $200 after 1st week
  • $200 after 4th week of employment.
  • Sign on bonus applicable for onsite positions only

Benefits:

Indeed Flex offers comprehensive benefits to all employees to fit a variety of needs and situations including:

  • Weekly Pay
  • Medical
  • Dental
  • Vision

Pay: $16.00/hr ($16.50/hr for bilingual)

Job location: Alma Rd, Richardson, TX 75081

The Customer Service Experience Representative I is an entry-level position that works in a high-performance customer-focused team environment and is responsible for the execution of customer-oriented tasks. This position will also be responsible to provide effective resolution to customer issues. This is a customer service position in a fast-paced centralized accounting services environment providing financial services to community associations throughout North America.

Performance Responsibilities:

  • Answers incoming calls in a timely, professional and very courteous manner
  • Exhibits professional behavior with both internal and external business associates that reflect positively on Associa and is consistent with company policies and practices
  • Demonstrates excellent flexibility and effective communication skills in their interactions with others
  • Troubleshoots and answers questions from homeowners relating to their account
  • Must apply common sense understanding all job-related tasks and interactions
  • Will follow routine protocols and must be able to identify when routines do not apply in a specific situation
  • Ability to identify and escalate calls to next level for additional assistance as necessary
  • Ability to multitask while taking incoming calls
  • Must demonstrate acceptable business writing skills
  • Provide courteous and proactive experience in the client's information inquiry process

Qualifications:

  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
  • Knowledge of general office equipment (copier, fax, phone systems, etc.)
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
  • Knowledge of conflict resolution techniques at a proficient level
  • Professional communication skills (phone, interpersonal, written, verbal, etc.)
  • Professional customer service skills
  • Self-motivated, proactive, detail-oriented and a team player
  • Confidentiality and discretion in the performance of all duties and responsibilities
  • Time management and time-critical prioritization skills
  • High School diploma or GED Required
  • Associates Degree Preferred
  • 0-3 years of directly related or closely related experience

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  • Company:
    Indeed Flex
  • Job Type:
  • Posting Date:
    13th May 2022
  • Valid through:
    13th Jun 2022
  • Location:
  • Est. Salary:
    $16 / HOUR
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