Deposit Operations Specialist

Job Summary:

Native American Bank is a one-of-kind institution to being an Agent of Change for Native Communities. At our core, we are committed to the vision and mission of the Bank. We believe our employees are our greatest asset, and we are at our best through teamwork. The Deposit Operations Specialist is responsible for bank wide support of operational functions as provided by a full-service bank, primarily deposit management, customer relations development and service, and informational accuracy in accordance with the Bank’s mission, objectives, policies, and procedures. Responsible for the monitoring, administration, and efficient daily operation of transactional processing as related to deposits. Provides a superior level of customer relations and promotes a sales and service culture through coaching, guidance, and staff motivation. Additionally, this role with support in branch coverage as needed; including but not limited to bank phone coverage, in-person customer inquiries, and account research. The position is 100% in the office.

Essential Duties/Responsibilities:

• Strongly knowledgeable and ensures compliance of all company policies and related procedures and regulations.
• Responsible for monitoring and addressing all daily exception item processing, including non-sufficient funds, non-post, stop payment orders, and chargebacks, including the distribution of notices.
• Processes wire transfers, ACH origination, checks requests, and lockbox receipts.
• Provides customer service to account holders involving deposits, bankcards, online banking, and cash management products.
• Administrates the booking and establishment of new consumer and business deposit accounts and related products.
• Processes bankcard and ATM disputes per regulations.
• Performs data quality assurance by monitoring and maintaining the deposit database for accuracy.
• Maintains data tracking and identifies trends for management and compliance reporting.
• Provides intra-departmental support and assists with troubleshooting and offage research.
• Assist with branch and front desk coverage as assigned.
• Perform other duties as assigned.

Required Skills/Abilities:

• Possesses a thorough understanding of standard banking principles and bank operations, including new accounts, customer service, transaction processing and ATMs.
• Strong communication and interpersonal skills.
• Results driven with strong critical thinking and decision-making skills
• Able to maintain transitions, change of operating systems, procedures, and organizational culture.
• Flexible, a team player with a commitment to personal and professional accountability.
• Active contributor to a positive work culture built on ongoing learning and continuous improvement.

Education and Experience:

• Bachelor’s degree or equivalent work experience in business administration, bank operations management or related field.
• Core processor experience, preferably Jack Henry SilverLake. Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Benefits:

Native American Bank offers a competitive benefits package including:

• Health, Dental, Vision and Life insurance
• Short/Long Term disability
• Paid time-off
• 401(k) plan and matching
• Flexible Spending Account
• Health Savings Account and contribution
• Employee Assistance Program
• RTD EcoPass

Work Environment:

• All new employees must be fully vaccinated against COVID-19 and provide proof of vaccination on the first day of employment.
• This position is 100% in office.

COVID-19 considerations:

Native American Bank follows the CDC and Denver County health guidelines. Currently customers and employees are not required to wear masks. The entire building received Clorox-360 deep cleaning every month.

Additional Information:

• Pass background check prior to hire

NO PHONE CALLS, PLEASE.

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift

COVID-19 considerations:
Native American Bank follows the CDC and Denver County health guidelines. Currently customers and employees are not required to wear masks. The entire building received Clorox-360 deep cleaning every month.

Work Location: One location