ABOUT THE ORGANIZATION MODE Global is a leading non-asset based, third-party logistics company focused on delivering truckload, less-than-truckload, intermodal/rail, air, ocean, parcel and managed transportation services. Our company operates across North America through a network of highly qualified transportation professionals.
DESCRIPTION This position is accountable for leading the enterprise credit and AR collections teams and operations. This individual is responsible for strategically designing, operating, and improving scalable and repeatable processes, people and technology that ensure the company has disciplined approval of customer credit and timely AR collections. This role will place emphasis on customer service excellence (customer experience), continuous improvement and a relentless focus on building an effective and efficient credit and collections organization while supporting the company’s critical financial and operational objectives (Accounts Receivable, DSO, cash).
Responsible to develop framework and administer policies regarding collections and credit extensions to improve cash flow and reduce AR.
Must possess strong collections strategies knowledge to ensure we are maximizing the opportunity to collect on outstanding balances.
Responsible for oversight and management of day-to-day operations of credit and collection department.
Responsible for timely communication of KPI’s to senior management.
Responsible for driving and reporting all statistical data in addition to bringing creative ideas that will increase performance and efficiency.
Responsible for analyzing credit, collections and related accounts receivable trends and proactively identify and pursue opportunities to improve.
Provide leadership, set department goals and provide guidance to the managers, supervisors and staff to successfully achieve these goals.
Responsible for developing policies that will result in reduced delinquencies and superior customer experience.
Developing, documenting, and maintaining strategies to reduce delinquency and credit loss levels. Provide reporting and facilitate planning sessions to improve process flow, cycle time and customer service/experience.
Execute and enforce the Company’s credit and collections policies, procedures and methodologies and support communication to the internal organization. Work to continuously improve those policies, procedures, KPIs, reporting and automation opportunities across lines of business for the enterprise.
Provide thought leadership and project support for best-in-class credit decisions, AR account management and customer experience; drive thought leadership in the area of AR collections and credit automation tools to streamline back-office processes and improve customer service.
Hiring, coaching, developing, and training team members; cultivating talent, communicating performance level expectations; providing constructive feedback and establishing an accountability rhythm to ensure goals of individual team members and the team meet or exceed expectations.
POSITION REQUIREMENTS Bachelor’s Degree required
7-10 years of experience in collection, credit and risk management or equivalent in B2B space preferably in Transportation/logistics industry.
Experience with GetPaid and Cforia desired; experience with other 3rd party AR collections tools/systems desirable
Proficient with dialers, IVR and workflow management tools.
Experience working with BPO service partners is desirable.
Strong Microsoft Excel, Word, PowerPoint and Outlook skills
Team-building and Cultural Change Management – ability to draw the very best out of a team, cultivate and forge an expectation of service excellence while achieving strong operational/financial outcomes.
Judgment – ability to formulate a sound decision using the available information.
Communication – ability to communicate effectively (written, oral), succinctly and transparently moving between tactical, detailed explanations and executive level communications.
Organized – possessing the trait of being organized or following a systematic method of performing a task; the ability to identify/create scalable, repeatable business processes, streamline operations with the goal of reducing operating costs, improving the customer experience and accomplishing set operational/financial goals.
Ethical – ability to demonstrate conduct conforming to a set of values and accepted standards.
Deductive Reasoning – ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Accuracy – ability to perform work accurately and thoroughly.
Reliability – the trait of being dependable and trustworthy.
Honesty / Integrity – ability to be truthful, transparent and be seen as credible in the workplace.
Detail Oriented – ability to pay attention to the minute details of a project or task.
Analytical Skills – ability to use thinking and reasoning to solve a problem.
Accountability – ability to accept responsibility and accountability for his/her actions and coach/develop that with team members.
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.