Lehi, UT Full Time 6 days ago

Managed Services Manager – Dental industry

Key Deliverables
A new opportunity has arisen within Teem for a Managed Services Manager.

  • The post holder is responsible for managing a team of Service Delivery and Support Specialists to
provide first-class service and support to Teem's Managed Service customers.- The team manages the phone support for a group of dental practices in New York.
  • The successful candidate will be experienced in leading and developing a support team within a
managed services environment within dentistry.
Key Responsibilities
  • Manage a support team to provide first-class support to Teem’s Managed Service
  • Provide input into the process and act as a lead on support and service issues, strategy
and approach
  • Develop and grow a new team
  • Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on team
work, service excellence, and ownership for resolving customer issues
  • Set up, manage, and improve standards and procedures within the team
  • Ensure working practices are well defined and operational with minimal disruption using technology
to improve efficiency as appropriate
  • Manage the team and individual performance, technical and skills development
  • Encourage open communication between team members, suggesting and driving forward ideas
about how the team can work more effectively together
  • Cascade business objectives and targets for the team
  • Review daily priorities and take appropriate action to ensure results are achieved
  • Remain aware of new product developments in the area of network technology providing input
and tactical direction to the business on customer service and support challenges
  • Liaison with the internal functions including sales, operations, network
operations, talent, and other service functions
  • Ensure high quality, up-to-date documentation exists for all service arrangements
  • Ensure test labs are maintained to agreed standards and all relevant testing is documented
  • Provide input into the company service strategy

Candidate Profile
  • Previous experience leading and developing a support team in a managed service environment
  • +5 years of experience in Dentistry and Managed Service business
  • Able to juggle priorities to meet deadlines without cutting corners
  • Follow up on and take responsibility for unresolved issues or escalations
  • Experience in driving change initiatives in a service environment
  • Experienced and conversant in Service Level Agreements and Operational Schedules
  • Able to identify Business Development opportunities
  • Able to develop effective relationships internally at a variety of levels and work closely with
commercial departments such as sales and product management
  • Effective interpersonal and communication skills
  • Experience improving and developing the knowledge & skills of others
  • Able to work on own initiative to develop the team
  • Excited by the Internet and emerging technologies

  • This job handles high-stress environment
  • This job is remote
  • This is a Full-Time position, and very fast-paced.
  • Company:
  • Job Type:
  • Posting Date:
    12th May 2022
  • Valid through:
    12th Jun 2022
  • Location:
    Lehi, UT
  • Est. Salary:
    $50-70 / HOUR
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