Lehi, UT Full Time 6 days ago

Managed Services Manager – Dental industry


Key Deliverables
A new opportunity has arisen within Teem for a Managed Services Manager.


  • The post holder is responsible for managing a team of Service Delivery and Support Specialists to
provide first-class service and support to Teem's Managed Service customers.- The team manages the phone support for a group of dental practices in New York.
  • The successful candidate will be experienced in leading and developing a support team within a
managed services environment within dentistry.
Key Responsibilities
  • Manage a support team to provide first-class support to Teem’s Managed Service
Customers.
  • Provide input into the process and act as a lead on support and service issues, strategy
and approach
  • Develop and grow a new team
  • Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on team
work, service excellence, and ownership for resolving customer issues
  • Set up, manage, and improve standards and procedures within the team
  • Ensure working practices are well defined and operational with minimal disruption using technology
to improve efficiency as appropriate
  • Manage the team and individual performance, technical and skills development
  • Encourage open communication between team members, suggesting and driving forward ideas
about how the team can work more effectively together
  • Cascade business objectives and targets for the team
  • Review daily priorities and take appropriate action to ensure results are achieved
  • Remain aware of new product developments in the area of network technology providing input
and tactical direction to the business on customer service and support challenges
  • Liaison with the internal functions including sales, operations, network
operations, talent, and other service functions
  • Ensure high quality, up-to-date documentation exists for all service arrangements
  • Ensure test labs are maintained to agreed standards and all relevant testing is documented
  • Provide input into the company service strategy

Candidate Profile
  • Previous experience leading and developing a support team in a managed service environment
  • +5 years of experience in Dentistry and Managed Service business
  • Able to juggle priorities to meet deadlines without cutting corners
  • Follow up on and take responsibility for unresolved issues or escalations
  • Experience in driving change initiatives in a service environment
  • Experienced and conversant in Service Level Agreements and Operational Schedules
  • Able to identify Business Development opportunities
  • Able to develop effective relationships internally at a variety of levels and work closely with
commercial departments such as sales and product management
  • Effective interpersonal and communication skills
  • Experience improving and developing the knowledge & skills of others
  • Able to work on own initiative to develop the team
  • Excited by the Internet and emerging technologies

  • This job handles high-stress environment
  • This job is remote
  • This is a Full-Time position, and very fast-paced.
  • Company:
    Teem
  • Job Type:
  • Posting Date:
    12th May 2022
  • Valid through:
    12th Jun 2022
  • Location:
    Lehi, UT
  • Est. Salary:
    $50-70 / HOUR
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. By applying to a job using RedHired you are agreeing to comply with and be subject to the RedHired Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.