Electronic Banking Specialist

LEADER BANK

United States
Aug 5th, 2022
About Leader Bank

Leader Bank is a nationally chartered bank founded in 2002 with six full-service branches in Arlington, Belmont, Burlington and Cambridge. Leader Bank is a growing company which offers a full range of personal and business banking products including free personal and business checking accounts, commercial and residential lending products, home equity lines of credit, deposit products with highly competitive rates and free online banking and bill payment services.

In 2012, Sushil Tuli, the President and CEO, was recognized as one of the region’s “Most Admired CEOs” by the Boston Business Journal, and was honored as a “Community Bank Hero” by Banker & Tradesman magazine. Leader Bank has been named one of the Top 100 Places to Work in Massachusetts by the Boston Globe in 2009, 2010, and 2012.

Please visit Leader Bank’s website at www.leaderbank.com or stop by any of our convenient branch locations: East Arlington at 141 Massachusetts Avenue, Arlington, MA 02474; Arlington Center at 449 Massachusetts Avenue, Arlington, MA 02474; Arlington Heights at 1201 Massachusetts Avenue, Arlington, MA 02476; Belmont at 363 Pleasant Street, Belmont, MA 02478; Burlington at 50 Mall Road, Suite 110, Burlington, MA 01803 and Central Square at 675 Massachusetts Avenue, Cambridge, MA 02139. To contact Leader Bank, please call our toll free number 877-691-7900.

Arlington
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https://www.leaderbank.com

Fully Remote – US

Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with $4 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of $5.6 billion.

Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Summary:

The Electronic Banking Specialist is a fully remote role, providing phone and online chat support to our internal and external customers for the various products and services offered. These include providing support for Business Online, Consumer Online, Mobile Banking, Debit Cards etc. The successful candidate will be a team player with a positive attitude and be comfortable in a changing environment.

Primary Responsibilities:

  • Assist customers with common online banking issues such as lock outs, password resets, navigating the website, browser issues etc.
  • Process address changes in accordance with procedure (Loan and Deposit customers)
  • Assist with daily call backs for suspicious debit card activity and processing Reg E Claims with strict adherence to Regulation E and Company policy
  • Troubleshoot common debit card issues, order debit cards and perform card maintenance as necessary
  • Assist with daily verification of new online enrollments for fraud prevention purposes
  • Assist loan customers with basic questions including payment due dates, amount due, account balances and histories
  • Answer phone calls and respond to customers’ email and chat inquiries
  • Initiate outbound customer calls as requested to deepen customer relationships
  • Support Electronic Banking Manager in other duties as assigned and provide back up within the Electronic Banking department as needed

Qualifications and Skills:

  • Associates degree or equivalent experience
  • Excellent organizational skills
  • Ability to handle multiple priorities and poses a strong attention to detail
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and the ability to build strong and effective relationships (both with fellow colleagues and customers).
  • Willingness to work overtime as needed
  • Positive attitude and eagerness to learn

Desired Skills:

  • Bilingual a plus
  • Prior experience in Financial Services
  • Prior experience in call center / customer service environment
  • Strong customer service skills, a people person
  • Strong listening skills
  • Strong stress tolerance

If you require alternative methods of application or screening, you must approach LEADER BANK directly to request this, as we're not responsible for the employer's application process.

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