Auto-Owners Insurance

Entry Level Claim Representative

Auto-Owners Insurance

Aug 6th, 2022
There's more to Auto-Owners Insurance Group than the name implies. In addition to auto coverage, the company provides a range of personal property/casualty and life insurance products to more than 3 million policyholders. Auto-Owners Insurance Group operates through subsidiaries including Auto-Owners Life Insurance, Home-Owners Insurance, and Property-Owners Insurance Company. Its Southern-Owners Insurance subsidiary offers property/casualty insurance in Florida. Auto-Owners Insurance also sells commercial auto, liability, and workers' compensation policies. Established in 1916, the company operates in 26 states nationwide and is represented by more than 6,000 independent agencies.

Geographic Reach

Auto-Owners operates 85 claims, underwriting, and marketing offices in its 26-state service territory. The company's largest markets are Florida and Michigan.

Operations

Auto-Owners' revenues come from insurance premiums, as well as investment income. The company's property/casualty business accounts for about 90% of revenues and 80% of profits, with the remainder coming from premiums and income from the life insurance segment.

Financial Analysis

Auto-Owners reported a 5% increase in net written premiums in 2011 to nearly $5.2 billion, primarily due to growth within the Auto-Owners Insurance, Auto-Owners Life, and Home-Owners Insurance divisions. Total revenues were some $5.7 billion, while net income was reported at $69 million.

Strategy

Auto-Owners is focused on growing its business by establishing strong relationships with independent agents and by diversifying its product offerings. The company has also expanded by adding sales and service facilities in new and existing markets. In 2011 Auto-Owners opened five new branch locations to handle claims in Ashville, North Carolina; Kennesaw, Georgia; Little Rock, Arkansas; Madison, Wisconsin; and Sioux Falls, South Dakota. The Little Rock location also provides underwriting. New construction that year included a backup data center in Traverse City, Michigan, and offices in Broomfield, Colorado, and Columbia, Missouri, to replace existing branches.
6101 Anacapri Blvd.
Lansing MI, United States 48917
http://www.auto-owners.com
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Job Description
We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week.
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job includes training and development completion of the Company’s claims training program for the assigned line of insurance and requires the person to:
  • Investigate, evaluate, and settle entry-level insurance claims
  • Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
  • Learn and comply with Company claim handling procedures
  • Develop entry-level claim negotiation and settlement skills
  • Build skills to effectively serve the needs of agents, insureds, and others
  • Meet and communicate with claimants, legal counsel, and third-parties
  • Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
  • Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements
Desired Skills & Experience
  • Bachelor’s degree or direct equivalent experience with property/casualty claims handling
  • Ability to organize data, multi-task and make decisions independently
  • Above average communication skills (written and verbal)
  • Ability to write reports and compose correspondence
  • Ability to resolve complex issues
  • Ability to maintain confidentially and data security
  • Ability to effectively deal with a diverse group individuals
  • Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
  • Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
  • Continually develop product knowledge through participation in approved educational programs
Benefits
Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you’re looking to do rewarding work alongside great people, Auto-Owners is the place for you!
Equal Employment Opportunity
Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.
  • Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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