CooperSurgical

EQBS application specialist Americas

CooperSurgical

United States
Aug 5th, 2022

EQBS Application Specialist Americas

CooperSurgical, Inc.

Remote, USA

Position Summary

The RI Witness Applications Specialist facilitates, coordinates and executes all application related after sales support activities.

Witness first line support Provide application hotline support (phone, mail and chat) for existing customers and the Cooper Surgical commercial team.

  • RIW License Manager database Manager of the Witness software and license database.
  • Witness performance reviews Coordinate and carry-out the annual application service reviews for existing customers. A review would include a standard system assessment, upgrade, customer training and collection of opportunities for cross and up-selling.
  • Project management Project lead, coordinator or support for new Witness installations. Both stand-alone projects and Key Accounts with multiple clinics.
  • Witness point diagram Develop, adjust and trouble-shoot on customer specific Witness Point Diagrams (onsite and remote).
  • Witness training Conduct application specific Witness training (end user or internal sales team).
  • Witness System Specification Proposal Develop or review SSP documents as part of the sales process.
  • Collaborate with Sales Accounts Managers and Equipment Sales Managers in their efforts to sign new customers and capture market share.
  • Assist Marketing Teams in articulating the offerings and value proposition of our equipment portfolio and services.

Required qualifications

  • Embryologist, lab technician, engineer or similar with technical flair and IVF knowledge.
  • Ability to work alone and as part of a team o Ability to work well across cultures, continents and organizational dimensions
  • Self-motivated
  • Customer oriented
  • Very organised / structured o Great communication skills both verbally and written
  • Full driving license
  • Strong IT skills (MS Office package and CRM systems)’
  • Driving Customer Satisfaction
  • Service Revenue growth
  • Operational effectiveness and efficiencies
  • Order fulfilment planning and execution to revenue forecast and targets,
  • Employee satisfaction
  • High willingness to travel (up to 100 days / year)

More jobs from CooperSurgical:

If you require alternative methods of application or screening, you must approach CooperSurgical directly to request this, as we're not responsible for the employer's application process.

RedHired TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.

By applying to a job using RedHired you are agreeing to comply with and be subject to the RedHired Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

RedHired

All job types
Contract
Full-time
Part-time
Permanent
Temporary
Other

All locations
Alabama
Alaska
American Samoa
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Guam
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Northern Mariana Islands
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
U.S. Virgin Islands
United States Minor Outlying Islands
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming