Description: Job Title: AV Concierge - Events Support Coordinator Role and Responsibilities: The role of AV Concierge Events Support Coordinator to ensure events including hybrid meetings, large town halls, strategy sessions etc are delivered in a professional and efficient manner with the focus on employee experience. Serve as a subject matter expert to plan, direct, supervise, and coordinate all activities involved.

Responsibilities include, but are not limited to:

  • Manage, coordinate, and execute the logistics of ELC internal meetings and events.
  • Act as on-site coordinator, providing efficient communication among several operational teams, manage the flow of the event, and serve as point person. Work closely with AV Concierge, IT and other stakeholders.
  • Partner with ELC stakeholders (Office Managers, EA, Tech Leads) to collect all requirements and needs.
  • Prepare and execute communications and plan logistics within the operational teams.
  • Produce events calendar and timelines and execute on-site and hybrid rehearsals.
  • Liaise with presenters, speakers, and manage their presentation requirements, including AV needs.
  • Present thru completion of event, prepare debrief, analyze outcomes and recommendations.
  • Plan and direct the development and implementation of complex multimedia events. Determine resource requirements, prepare and track schedules, and maintain controls over resources (capacity/demand)
  • AV Concierge and Tech Adoption
    • Conduct technology consultations and offer support and assistance both virtually and in person
    • Support the use of audio and visual equipment

  • Maintain total confidentiality relating to information received for presentations and broadcasts etc.

Required Qualifications

  • 3-5 years related experience
  • Excellent written, verbal, and interpersonal skills; ability to effectively and graciously communicate with all levels of the organization
  • Exceptional time management and organizational skills, including ability to prioritize and handle multiple events simultaneously.
  • Demonstrated qualities surrounding attention to detail, follow-through, excellent judgment, flexibility and decision making.
  • Must be available to work a flexible weekly schedule
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