Memphis, TN Full Time 1 week ago
The Position

Territory: Memphis, TN

Ideal candidate to live within 50 miles radius

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

Why a Field Engineering Specialist with Roche:

  • Amazing benefits

  • Annual bonus and merit increases

  • Company car

  • Great growth opportunities

  • Ability to work independently and part of a high performing team

The Opportunity:

The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.

  • Provides routine technical support to customers on operational and maintenance aspects of system equipment.

  • Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking.

  • Serves as customer contact on routine technical and service related problems.

  • Schedules and performs preventative maintenance per department policy.

  • Monitors customer equipment performance and is able to respond and resolve most routine issues.

  • Diagnoses mechanical, hardware, software and system failure, using established procedures.

  • Determines most cost effective repair/resolution to minimize customer downtime.

  • Provides analysis, feedback and recommendations on product failure trends and service ability issues.

  • Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products.

  • Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.

  • Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.

Who You Are:

  • High school diploma and 2 years of technical school or equivalent military training or equivalent work experience

  • 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking

  • Successfully training or certification as defined by RD Services Leadership and policy

  • Ability to travel, including some overnight travel, is required

This position is eligible for relocation benefits.

#LI-JF1

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Unless entitled to a reasonable accommodation under applicable law, employees are required to be fully vaccinated against COVID-19 in accordance with customer requirements, the company’s health and safety obligations and/or applicable law or guidelines.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at US.Accommodation@roche.com.

  • Company:
    Roche
  • Job Type:
  • Posting Date:
    13th May 2022
  • Valid through:
    13th Jun 2022
  • Location:
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