Head of Logistics, TikTok US E-commerce

TikTok is the leading destination for short-form mobile video entertainment. Our mission is to inspire creativity and bring joy to people across the world. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

We are looking for passionate and talented people to join our global logistics team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities

• Overseeing the eCommerce logistics operation in US, including (but not limited) to import clearance, courier delivery, fulfillment warehouse, reverse logistics, reverse warehouse;
• Responsible for end to end logistics performance from paid until delivered in different logistics mode
• Building and managing key strategic relationships with Key Sellers, 3PLs and Logistics Providers - As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback the expected solution and business impact to solution, provide short-term solution/support to the biz before long fixing is in place, drive the result until change deployment;
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed
• Manage day to day operations, track record of high performance and team improvement
• Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, operation management background
• At least 5+ years of working experience in e-commerce logistics, experience in E-commerce platform is a plus;
• Solid working experience and relationship in 3PL management, preparable with courier(s) in US
• Excellent understanding in any segment of eCommerce logistics operation, including (but not included to) data integration, first-mile pickup, parcel sorting, linehaul, courier delivery, return process, import clearance.
• Fair understanding of eCommerce marketplace operation and governance policy
• Excellent communication skills with the ability to secure alignment
• Self-motivated and results driven, analytical and data driven

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at usrc@tiktok.com.