Milwaukee, WI Full Time 2 weeks ago

Auto req ID: 17561
Title: HR Service Center Representative - Remote
Job Function: Human Resources
Location: Remote
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time

At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work.

Job Summary

The HR Service Center Representative is a key member of Harley-Davidson’s HR Service Center (HRSC). This position is responsible for performing administrative and data/records management activities in support of Business & HR objectives as well as HR Technology & Process. In addition, this position will provide front-line customer service to Current and Former Employees, Supervisors, Managers, & HR Field staff. They will also be responsible for problem solving and ticket resolution across the various processes/systems within HR.

Job Responsibilities

Workforce Administration:
  • Performs timely Data Entry into various HR, Payroll, &/or Time & Attendance systems, ensuring it is accurate, complete, and meets deadlines
  • Consistently completes tasks on time and without error
  • Assists with development & maintenance of user documentation
  • Provides support for employees and/or management issues via ticketing platform, email, and/or phone
  • Provides follow up and status updates until resolution
  • Checks work quality before delivery and asks relevant questions to meet quality standards
  • Learns new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action
Customer Support/Service:
  • Directs customers to additional resources, including documented information, reference materials and self-service tools
  • Collects information, asks clarifying questions, and applies critical thinking skills to understand needs and expectations for issue resolution
  • Research & escalate issues as needed to provide timely resolution
  • Ensures strict confidentiality of all work and information
  • Applies knowledge of standards, established processes and procedures as applicable
  • Clearly, effectively, and respectfully communicates to employees &/or customers
  • Anticipates customers’ needs and removes barriers that hinder providing excellent service
  • Seeks to understand priorities, working styles and develops relationships with stakeholders
  • Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service
  • Continuously improves own skills by identifying development opportunities
  • Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them
  • Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work
  • Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond

Education Requirements

Bachelor's Degree Preferred

Education Specifications

  • Degree in Human Resources, Business Administration or related.

Experience Requirements

  • Typically requires a minimum of 3 years of related experience
  • Typically requires (1) year of experience with human resources systems and extensive knowledge of spreadsheet, database and office software program
  • System experience with SAP ECC, SuccessFactors, and/or DayForce-TimeKeeping & Payroll preferred

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

Applicants must be currently authorized to work in the United States.

Direct Reports: No
Travel Required: 0 - 10%
COVID-19 Vaccine Required: No
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance


  • Company:
  • Job Type:
  • Posting Date:
    9th May 2022
  • Valid through:
    9th Jun 2022
  • Location:
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