Implementation Specialist

Please note - This role will be fully remote and can be done anywhere in the U.S.

WHO WE ARE

Neara is a high-growth software company with Staff across the US and headquartered in Sydney, Australia. We are backed by some of Australia’s leading technology and infrastructure investors. In April 2022, we closed a Series B financing round, led by one of Australia’s pre-eminent venture capital funds.

Our experienced team is tackling the toughest challenges in the rapidly evolving energy and infrastructure sector. Our proprietary software platform generates three-dimensional digital models of infrastructure assets, enabling complex, engineering grad analysis to be performed at scale. Our state of the art, cloud-based model enables utilities and infrastructure asset owners to enhance the operation and performance of their assets by optimizing capital spend, reducing operational costs and improving safety and risk management. We are passionate about the role that Neara is playing in reshaping and evolving an industry at a critical time in its history.

WHAT YOU WILL DO

After completing an intense, fast-paced training orientation, designed to bring you up to speed on our software along with our related processes, you will be joining our global implementation team to work directly with new customers in the Americas. This position will require a large amount of learning on behalf of the candidate to be proficient with the industry, our products and the value it offers. We are looking for individuals who can quickly learn the domain knowledge and become experts in the technical aspects.

At Neara, implementation specialists are the ones ensuring that clients do not just buy our company’s products but have a positive, successful experience. To accomplish this, they talk with clients, understand their processes and goals, define and complete objectives, and provide training sessions. Specifically, you will collect, process and classify data, define and generate networks, align and transform geospatial data, create digital twins of infrastructure, perform value-based analyses on the content, and transfer your knowledge through workshops and training sessions.

SCOPE & RESPONSIBILITIES

The position is a great opportunity at a fast-growing and dynamic technology company. Your essential duties include the following and other responsibilities may be assigned as required:

• Meet with clients at the completion of the sales cycle to turn opportunities into implementation projects

• Define the implementation stages and deliverables

• Manage/perform the activities and deliverables required to complete the engagement

• Perform configuration or customization required by the project scope

• Test and provide final QA/QC of project deliverables before a client is ready to go live

• Ensure all aspects of Neara’s system are deployed to client’s satisfaction and specifications

• Work with new and existing clients to provide in-depth training in the set up and use of the applications

• Provide client support and technical issue resolution via email, phone, or on-site

• Identify and correct and/or advise on operational issues in Neara’s systems

• Report on project status to both domestic and corporate leadership

• Maintain open and professional communications with all Neara’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.

WHO YOU ARE

• 3-5 years of experience in a technical role involving product implementation

• Electric utility industry and GIS/CAD experience

• Programming experience is a plus

• Able to work independently and efficiently to meet deadlines

• Able to work closely with Neara’s departments to determine best practices and approach for specific client needs

• Able to promptly answer support related email, phone calls and other communications

• Self-motivated, solutions-driven, detail-oriented, and organized

• Excellent experience with hardware and software issues

• Proficient in cloud-based applications

• Make product enhancement requests based on current, and future software capabilities

• Excellent communication (oral and written), interpersonal, organizational, and presentation skills

• Experience with LIDAR is an advantage

EDUCATION

• Bachelor’s degree in Computer Science, Mathematics, or a related field.

YOUR LIFE AT NEARA

• Work from home

• Flexible Hours

• Have a voice in a cooperative, team driven environment

WHAT WE CAN OFFER YOU

• Competitive compensation package

• Flexible hours and working arrangements

• Significant opportunity for career development and acceleration

• Healthcare and 401K program