Boston, MA Full Time 2 weeks ago
Tessian protects every business’s mission by securing the human layer
We're building intelligent security that works for human beings as they are, not how security policies would like them to be. Using machine learning technology, Tessian automatically predicts and eliminates advanced threats on email caused by human error - like data exfiltration, accidental data loss, business email compromise and phishing attacks - with minimal disruption to employees' workflow. As a result, employees are empowered to do their best work, without security getting in their way. You can read more about Human Layer Security here.
Tessian has raised a $74m Series C led by renowned security investors, March Capital (Crowdstrike, Knowbe4), with follow-on from Sequoia, Accel, Balderton, Latitude, Okta, Sozo, Citi & Schroder Adveq, to further our mission to secure the human layer.
Founded in 2013, Tessian is backed by world-class venture capital investors, has hubs in San Francisco, Boston, Austin, and London, and is one of the Top-3 2021 Best Places to Work for Women.

Job Purpose
The IT Operations Specialist is a critical contributor to the IT and enterprise security outcomes for Tessian and the enablement of delightful and effective employee experiences. This is an amazing opportunity to be part of defining and implementing our growing IT function as Tessian enters its next phase of growth. You'll get to identify key areas for optimization within our current IT operations processes and help define and scale an exceptional employee experience for all things IT, while serving as the main source of IT support for our Boston teammates and main US office hub.
Key Working Relationships

The Tessian Security & IT team partners with and supports a large number of cross-organizational partners, including Sales, Customer Success, Legal, Engineering, Product, Business Operations, and People.

Key Tasks and Responsibilities:

  • Serve our Boston office as the main source of onsite IT support, including troubleshooting team member IT challenges, supporting onsite IT requests and working with our WeWork partners to ensure an excellent onsite IT experience.
  • Monitoring daily global IT operations, including help desk, infrastructure, backup systems, server hardware, software, and operating systems.
  • Identifying opportunities for improvement and implementing strategic solutions in a reasonable timeframe.
  • Developing and delivering on project plans and schedules, ensuring exceptional completion of projects within success parameters.
  • Maintenance of various system license, warranties, and support agreements.
  • Development and maintenance of operational IT documentation including, but not limited to, asset inventory, Business Continuity plans, Network Diagrams, training materials, etc.
  • Partnering with our our people operations team to build and maintain a sustainable onboarding and off-boarding experience for Tessians.
  • Contributor to building and maintaining operational dashboards and reporting to track, manage, and provide valuable insights on metrics and KPIs.
  • Strong ability to adapt to rapidly growing and changing startup environments and business needs.

Desired Skills & Experience:

  • Experience delivering effective IT infrastructure outcomes in support of employee and developer enablement within a modern SaaS based organization.
  • Experience working in high growth and globally distributed SaaS product organizations of 200-1000 employees.
  • Experience as an autonomous contributor within IT Operations teams.
  • Familiarity with modern development processes, paradigms, and toolchains.
  • Proven ability to work asynchronously with globally distributed stakeholders.
  • Excellent written and verbal communication skills and emotional intelligence.
  • Experience prioritizing work effectively in a dynamic environment.
  • Strong analytical skills and the ability to use data and metrics to back up assumptions, recommendations and drive decisions.

Why we think you'll love it here ...
All Tessians are part of the journey we’re on, so we offer equity options with every role and benchmark against other VC-backed companies to provide above market rate salaries for companies of our size.
Beyond this, there’s plenty more that makes Tessian a great place to work:

  • A full week of work-remote a year (for those who aren't fully remote!), in addition to 31 days of paid holiday (20 days PTO + 11 federal holidays)
  • An extra day of paid holiday (up to 5) for every year you're with us!
  • Curate your career with development experiences uniquely suited to you
  • Up to 60 days of working abroad, limited to 30 days per trip a year
  • Spill - employee mental health support through Slack
  • We’re family friendly, with policies built to support you in all stages of life
  • High-quality MacOs tech kit for you to work on
  • Comprehensive & generous health insurance options
  • If you're relocating to join the team in person, we'll provide a contribution to help with your costs
  • On Fridays we stop early for a virtual happy hour (or, to just log off for the weekend!)
  • Classpass subsidy - which you can use for either in person or virtual classes
  • A work-from-home subsidy for every new joiner to cover all your home office must-haves or, if you are fully remote we will kit out your home office through our remote office provider, First Base.
  • Amazing Remote socials with food and drink budgets

And, if you are based near one of our hubs (currently Boston & Austin), you will also have access to:

  • An array of breakfast options, delicious snacks, drinks and a top-of-the-range coffee machine
  • Flexible work from home policy (for those who aren't already fully remote)
  • Team lunch provided once a week
  • Whole team socials every quarter
  • Dinner budget for those times you just can’t tear yourself away

,,,and here are another 200 reasons!
Equality & diversity ️

Our mission to empower and protect people is a reflection of two of our values: Human First and We Do the Right Thing. For us, Diversity, Equity and Inclusion is also a reflection of these core values.
As a human first company, we are committed to creating a diverse, equitable and inclusive environment where all our Tessians have the opportunity to thrive. We strive for a better Tessian, and a better world. We're working inside and outside Tessian to improve diversity and equity in our industry, and foster an environment where everyone feels a sense of belonging.
Our strategy touches each part of a Tessian’s life cycle, from applicant to employee, ensuring that we keep DEI at the core of every point in our candidate and employee experience. Read more about our DEI commitments here.
Obligatory small print

Please note that we do not accept applications or résumés from recruiters. Any unsolicited CVs, profiles, or names, submitted in any format, by any channel, to any of our team, will be deemed to fall outside any terms and/or conditions with either the person submitting the information or their company of employment/representation.
By submitting your application to Tessian, you consent to Tessian retaining your information and contacting you about future job opportunities, that may be of interest, for up to 2 years in accordance with our Privacy Policy
Please note, that any job offers will be subject to the candidate passing background screening checks.
  • Company:
  • Job Type:
  • Posting Date:
    10th May 2022
  • Valid through:
    10th Jun 2022
  • Location:
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