Shamir Insight, Inc

Lens Resource Specialist

Shamir Insight, Inc

United States
Aug 4th, 2022
$ / Year
Shamir Optical Industry Ltd. is a world-leading producer of high-performance lenses. Our R&D Department, based in Israel, the start-up nation, consistently develops the latest technologies. Our values, the driving force behind our ideas and actions, keep the ECP in the center. Every Shamir representative is personally committed to our customers’ vision, and to providing the best service and support to meet and exceed their expectations, all with a personal touch.
Shamir, IS
https://www.shamir.com/

SPECIFIC JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Answer incoming phone lines meeting company first ring policy.
  • Take accurate messages, answer questions, and take lens orders.
  • Provide professional quality customer service, including optical, lens design, availability and technical service.
  • Conduct follow-up calls to ensure high level customer satisfaction is realized.
  • Process business-to-business orders.
  • Manage customer feedback record and contact database.
  • Maintain accurate and organized records.
  • Provide support in the administration of SII including data entry and report management.
  • Additional duties as may be assigned.

QUALIFICATIONS:

  • Strong interpersonal skills, showing flexibility in a dynamic team environment.
  • Must be dependable, with meticulous organizational skills.
  • Understanding of optical and lens product terms, patient expectations and optical industry dynamics.
  • Proven track record of exhibiting sound judgment.
  • Ability to multi-task meeting multiple deadlines
  • Excellent verbal and written communication skills – including phone skills.
  • High school diploma required. College and/or optical certificate a plus.
  • Minimum of three years relevant experience.
  • Excellent typing (50+ wpm) and proofreading skills.
  • Computer literate in Microsoft Suite to include Word, Excel, Power Point, Internet and email.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Microsoft Excel: 1 year (Preferred)

Work Location: Remote

If you require alternative methods of application or screening, you must approach Shamir Insight, Inc directly to request this, as we're not responsible for the employer's application process.

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