Lens Resource Specialist

SPECIFIC JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Answer incoming phone lines meeting company first ring policy.
• Take accurate messages, answer questions, and take lens orders.
• Provide professional quality customer service, including optical, lens design, availability and technical service.
• Conduct follow-up calls to ensure high level customer satisfaction is realized.
• Process business-to-business orders.
• Manage customer feedback record and contact database.
• Maintain accurate and organized records.
• Provide support in the administration of SII including data entry and report management.
• Additional duties as may be assigned.

QUALIFICATIONS:

• Strong interpersonal skills, showing flexibility in a dynamic team environment.
• Must be dependable, with meticulous organizational skills.
• Understanding of optical and lens product terms, patient expectations and optical industry dynamics.
• Proven track record of exhibiting sound judgment.
• Ability to multi-task meeting multiple deadlines
• Excellent verbal and written communication skills – including phone skills.
• High school diploma required. College and/or optical certificate a plus.
• Minimum of three years relevant experience.
• Excellent typing (50+ wpm) and proofreading skills.

• Computer literate in Microsoft Suite to include Word, Excel, Power Point, Internet and email.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: Remote