United States Full Time 2 weeks ago

The Medical Office Assistant (Assistant) must be a contentious, self-starter who regularly and independently seeks opportunity for enhancement. The Assistant will support the administrative and clerical functions of DermRight Mobile Dermatology and work under the direction of the Practice Director with the intended goal of delivering an unprecedented patient experience with each encounter as well as exceeding patient satisfaction by performing optimal, efficient and accurate work. The Assistant will be involved with a wide range of daily, ongoing, and sporadic projects related to all office functions, including but not limited to, scheduling, patient demographics, patient benefits and eligibility, coordinating services, and medical record keeping. Duties to include but are not limited to answering multiline phone system within specified timeframe, responding to email, text and voicemail, data entry, processing referrals, entering provider schedules, faxing, virtually assisting and supporting the providers while they're in the field, as well as any other general administrative, clerical or customer service tasks in an effort to maintain and enhance DermRight’s overall office efficiencies.

The following duties are included in the Practice Assistant’s job responsibilities, but they are not limited to:

  • Receive, answer, and triage all inbound calls
  • Respond to general voicemails, texts, and emails
  • Adequately document all actions and interactions, whether direct or indirect, effecting a patient or their chart
  • Process all incoming referrals by tracking, acknowledging, and creating a patient chart in the EHR
  • Coordinate patient appointment’s by contacting them, or their representatives to confirm date and time
  • Review and process requests received such as medical records request or portal access
  • Process and send medical records and/or other specific patient information requests to the approved requesting party
  • Verify all charts are in good order for upcoming visits
  • Contact patient or patient representative/MPOA to introduce DermRight
  • Maintain patient recognition and birthday database
  • Process all information in the Electronic Health Record
  • Assist Providers with tasks to enable them to provide uninterrupted patient care
  • Other duties as assigned or as needed

Qualifications:

  • Must be self-motivated and be able to work autonomously
  • Three years of medical office experience
  • Must possess strong computer skills with the ability to learn new systems quickly and be proficient in the use of Microsoft Word, Outlook, PowerPoint, and excel
  • Five years of clerical, customer service and administrative experience
  • Experience working with the geriatric population
  • Ability to understand and handle PHI/HIPAA in the utmost confidential and professional manner
  • Excellent interpersonal and communication skills, along with outstanding organizational, prioritizing, and multi-tasking skills
  • HS Diploma

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Schedule:

  • 8 hour shift

Application Question(s):

  • Arizona does not observe daylight savings time. The hours are 8am-5pm Arizona time zone, year round. Are you able to commit to these hours, regardless of your time zone? Example - EST will be 10a-7p, November to March then 11a-8p, March to November.
  • Our hourly rate is firm and it is listed, have you reviewed our hourly rate and does that work for you?
  • Only candidates who complete all parts of the application process, including the phone assessment when you go to submit your application, will be considered. Have you answered all of these questions? When will you submit the phone assessment (you will see it at the end) which is 3 questions you will verbally respond to? *PLEASE NOTE THAT YOUR APPLICATION WILL NOT BE REVIEWED, AND YOU WILL NOT BE CONSIDERED FOR THIS POSITION UNTIL ALL REQUIRED ASSESSMENTS HAVE BEEN COMPLETED.*

Experience:

  • Medical terminology: 3 years (Required)
  • Computer skills: 5 years (Required)

Work Location: Remote

  • Company:
    DermRight Mobile Dermatology
  • Job Type:
  • Posting Date:
    9th May 2022
  • Valid through:
    9th Jun 2022
  • Location:
  • Est. Salary:
    $15-16 / HOUR
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