Navy Federal Credit Union

Member Service Representative (Full-Time) - Katy

Navy Federal Credit Union

Aug 6th, 2022
$ 20.50 / Hour
Navy Federal Credit Union is the world's largest credit union with over 11 million members, over $160 billion in assets and over 21,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 345 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. ⁣
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Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs.

Mission: As a member-owned and not-for-profit credit union, Navy Federal’s mission is to always put members first. Each area of the credit union operates with the same purpose in mind: making members’ financial goals the top priority. Navy Federal is honored to serve those who serve, with a field of membership comprising all Department of Defense and Coast Guard Active Duty, veterans, civilian and contractor personnel, and their families.
820 Follin Lane SE
Vienna, VA 22180
http://www.navyfederal.org/careers

YOUR LIFE’S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.


What’s Important to You Is Important to Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.


Don’t take our word for it.

  • Military Times 2021 Best for Vets Employers
  • WayUp Top 100 Internship Programs
  • Forbes® 2021 The Best Employers for New Grads
  • Forbes® America’s Best Employers
  • Newsweek Top 100 Most Loved Workplaces
  • 2021 People Companies that Care
  • Fortune Best Workplaces for Women
  • Fortune 100 Best Companies to Work For®
  • Fortune Best Workplaces for Millennials
  • Computerworld® Best Places to Work in IT

Basic Purpose

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust, and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision.

  • Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox.


Responsibilities

  • Analyze, research, and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal’s products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform-banking functions
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned


Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem-solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy, and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills
  • Desired –Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Desired –Experience in working in a credit union environment


Hours: Available Monday – Saturday: hours based on business needs.

Location: 24655 Katy Freeway, Katy, TX 77494

  • Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.


Salary Range:$20.50 hourly to $24.00 hourly

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Safety Protocols

All employees are expected to follow our COVID-19 safety protocols.

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

If you require alternative methods of application or screening, you must approach Navy Federal Credit Union directly to request this, as we're not responsible for the employer's application process.

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