Operations Clerk - Banking

OPERATIONS CLERK – CHARLOTTE

Eaton Community Bank is committed to the success and well-being of our employees. We strive to provide a healthy and supportive work environment that gives employees opportunities to learn, grow and succeed. Together and guided by our values, we create a culture in which happy and engaged employees ensure that Eaton thrives, a culture in which we all share the benefits of success.

Eaton Community Bank strives to be our customers’ most trusted advisor and the first place that comes to mind when they have a financial need. The Operations Department ensures our systems are running smoothly while providing excellent customer service for our internal and external customers.

Operations Clerks perform a wide range of duties within the Operations Department as defined below. Each Operations Clerk is assigned primary responsibility for completing some of the following duties plus acts as a backup for performing other duties. Operations Clerks may also provide backup to the Accounting Clerk.

Essential Duties & Responsibilities

• Daily reconciliation of various check and electronic payment activities, research exceptions and correct errors, or post unposted items as necessary.
• Daily reconciliation of ATM, Vault, and Teller Cash.
• Daily processing of Cashier Checks, monitor Cashier Check inventory.
• Daily processing of NSF, unposted, and exception items.
• Daily processing of chargeback checks and check adjustments and send notices.
• Processes Incoming and Outgoing wires-domestic and foreign.
• Monitors overdrawn accounts, process charge off accounts and send notices.
• Research transactions for internal and external customers.
• ATM/Debit Card Administration, review reports, and card maintenance.
• Monitor Debit Card compromises, and card reissues.
• Assist branches with maintaining and monitoring the Bank’s ATM’s, ensuring availability and accurate processing.
• Assist in implementing, maintaining, and monitoring the Bank’s online banking systems including Mobile App, Bill Pay, ACH processing, RDC and mobile check deposit systems.
• Monitor reports ensuring availability and accurate processing.
• Provide internal and external customer assistance in ATM/Debit Card processes, Online Banking application, ACH transactions and other general questions via Online Banking messages, phone calls, and email.
• Responsible for garnishment and levy processing.
• Provide audit information as requested.
• Enter service tickets with vendors, provide customer service for application errors.
• Provide administrative services for bank staff in applications; unlocking and resetting passwords for banking applications.
• Assists IT personnel with routine internal IT tasks such as unlocking Network access and clearing cache.
• Complete cross-training to cover for co-workers during PTO and sick days.
• Lead and/or assist in new product/service development for items related to Operations and IT, as well as train employees about those items.
• Is knowledgeable about and follows the banks policies, procedures, and regulations.
• Is knowledgeable about Bank products and services, promotes the Bank and looks for opportunities to refer customers who may benefit from additional products or services.
• Review required policies annually.
• Complete all internal training assignments in a timely manner.
• Participate in community service opportunities.
• Provide excellent customer service to both internal and external customers.
• Portrays overall professional behavior whenever conducting bank business.
• Completes other tasks as assigned by Manager.

Desired Education, Training, and/or Experience

• Associates degree in a business curriculum desired, high school diploma or equivalent required.
• Minimum of 5 years’ experience in a financial institution, preferably in an operations or accounting capacity.
• ACH Certification may be required.

Technical Skills Needed

• Proficient user of computers, mobile computing devices and general office machines.
• Working knowledge of IT systems, networks, electronic payment systems and the internet is necessary to perform the assigned duties.
• Ability to perform basic spreadsheet and word processing using Microsoft Office Excel & Word required.
• Excellent communication skills:
• Use of professional and clear verbal communication skills.
• High quality writing skills, using accurate word usage, grammar, spelling, and punctuation in all written correspondence.
• Use of professional phone etiquette, including tone and volume of voice.

Job Type: Full-time

Pay: $16.74 – $22.60 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Charlotte, MI 48813: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location