Intermountain Healthcare

Patient Service Representative-Front Desk-Clinic

Intermountain Healthcare

Aug 5th, 2022
$ 17.00 - 22.10 / Hour
Intermountain Healthcare is a team of more than 41,000 caregivers who serve the healthcare needs of people across the Intermountain West, primarily in Utah, Idaho, and Nevada. We are an integrated, not-for-profit health system based in Salt Lake City, Utah, with clinics, a medical group, affiliate networks, hospitals, homecare, telehealth, health insurance plans, and other services, along with wholly owned subsidiaries including SelectHealth, Saltzer Health, and Intermountain Healthcare in Nevada.

36 S State Street
Salt Lake City, UT
https://intermountainhealthcare.org/careers/explore-careers/

Job Description:

No Summary Available

Job Essentials

You will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities; we look for individuals who embody Intermountain’s values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.

Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded. Typical patient services task includes:

Efficiently updates and verifies patient demographics, insurance and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.
Thoughtfully directs patients on next steps and informs patients about delays and wait times.
Promptly schedules appointments utilizing provider templates and scheduling guidelines.
Proactively requests payments from patients on current and past medical services.

Receives and processes those payments following appropriate procedures for handling payments.

Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.

Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.

Completes training and pass-off requirements.

Minimum Qualifications

  • Six months of customer service experience involving interactions with customers.
  • Demonstrated basic computer skills involving word processing and data entry.
  • Professional manner and strong interpersonal and communication skills.

Preferred Qualifications

  • One year of customer service experience, especially in a Hospital or Medical Office.
  • Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment.
  • Demonstrate excellent verbal and written communications skills.

Physical Requirements:

  • Interact with others requiring the employee to communicate information.
  • Operate computers and other office equipment requiring the ability to move fingers and hands.
  • See and read computer monitors and documents.
  • Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

St George Regional Hospital

Work City:

St George

Work State:

Utah

Scheduled Weekly Hours:

0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.00 – $22.10

For a description of Intermountain’s employment benefits, click

HERE.

If you require alternative methods of application or screening, you must approach Intermountain Healthcare directly to request this, as we're not responsible for the employer's application process.

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