About Us
BookNook is closing the early-learning gap for kids in grades K – 8 through pairing dedicated tutors with proven technology to teach the reading and math skills kids need to succeed. School districts across 35 states entrust BookNook tutors and technology with the job of supporting their students who need it most. By providing a learning platform based on 30+ years of research and outcomes and offering high-frequency tutoring, BookNook propels schools to achieve academic results that are unparalleled in the industry.
At this time we are not able to provide sponsorship.
About the Role
BookNook Tutoring is working to dramatically expand our online tutor team to support the learning needs of K-8th grade students across the country. In order to meet our ambitious goals, we need a skilled and collaborative team focused on process and operations - building the systems that will ensure tutors feel prepared and supported to begin tutoring. The tutor operations team will focus on both technical and adaptive opportunities to support the development of a smooth, positive and supportive environment for tutors and students alike. The Payroll Operations Specialist manages our tutor payroll process and all communications for thousands of BookNook tutors. This position requires a person who is highly organized, has superb written communication skills and can manage and track multiple details simultaneously. The ideal candidate is an Excel guru, someone who double and triple checks everything, and has a customer service approach to supporting our tutors. Reporting to the Director, Talent Operations, this position will play a key role in developing BookNook Tutoring into an outstanding work experience for tutors.
Who Are You?
You have a passion for providing excellent service. You model what it means for BookNook Tutoring to provide unparalleled support for tutors. You aren’t satisfied unless every loose end is closed and the customers you support believe their needs are met. You treat even the most disgruntled and frustrated people with positivity and respect.
You have outstanding organizational skills and systems for keeping track of all the details.
You can manage a million little things, you don’t let the details drop, and you use technology tools to do so. You will ensure BookNook tutors are paid in an accurate and timely manner and you appreciate the foundational needs are critically important so you make sure they are set up effectively and with 0% error.
The intersection between numbers and technology is your happy place.
Spreadsheets and CSV files are your language. Managing and manipulating data, generating reporting and overseeing operational processes are enjoyable ways to spend your day, knowing that you are in service to others.

At BookNook, you will:

  • Manage the bi-monthly payroll process for our 1099 tutors and drive improvements as needed
  • Collaborate with our BookNook finance and people teams in the implementation of payroll and systems work
  • Ensure all additional tutor compensation (bonuses, reimbursements) are tracked and paid in a timely manner
  • Support the regular onboarding of all tutors into our payroll system
  • Ensure all tutors meet BookNook’s onboarding requirements for payroll (contract, W9, completed bank information) within our designated timeframe
  • Act as primary point of contact for all tutor questions related to payroll in a positive, timely and supportive manner
  • Oversee creation of payroll related knowledge management resources to ensure tutors have the clear and concise information that they need
  • Manage the off-boarding of tutors from our payroll systems
  • Support the overall onboarding operations processes as needed
  • Support in research and implementation of new systems as needed
  • Drive any end of year communications to tutors regarding tax forms

What we are looking for

  • 3+ years experience in payroll operations or a similar role managing people operations in a fast-paced, high-volume environment.
  • Excellent written and verbal communication and interpersonal skills. The support culture you model will be critical to the job satisfaction of thousands of tutors.
  • Exceptional project management skills, with an ability to keep track of all the details, follow through on every one, and keep multiple priorities on track
  • Demonstrated experience setting, meeting and/or exceeding operational performance metrics
  • Highly comfortable learning new technology, and adept at using Excel and Google Suite daily
  • A self-starter approach to fast-paced, ever-changing work environment
  • An entrepreneurial mindset that embraces startup culture and “building the plane while flying it,” with an excitement for building and improving them as you go
  • Enjoy developing, running and improving systems with an eye for efficiency, excellence, and the user experience
  • Familiarization with various project management software a plus (Asana, Google Sheets)
  • Passionate about supporting educators, so they can focus on supporting students.

Perks and Benefits

  • Competitive salary: For this role, the salary range starts at $65K.
  • Work remotely: Live and work wherever you like in the US.
  • Health insurance: We offer medical, dental, vision and pet insurance for all our team members.
  • Time to recharge: We offer unlimited PTO, 12 paid holidays, and two company-wide weeks’ off.
  • 401(k): With 3% company match.
  • Employee stock purchase program.
  • Retreat: Join us for our annual company get-together.
  • Home office setup: Get a laptop + $130 monthly stipend for home expenses.
Join a company with a mission. BookNook has been around since 2016, is growing fast, and has already helped tens of thousands of children improve their literacy, especially those that come from the most disadvantaged environments. We're a scrappy, smart team that gets things done but we are strong believers in family, friends, and work-life balance. Work on exciting technology and make a tangible difference in the world every day.
Equal Employment Opportunity

BookNook embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
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  • Company:
    BookNook
  • Job Type:
  • Posting Date:
    13th May 2022
  • Valid through:
    13th Jun 2022
  • Location:
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