The MAP Care Solutions (MCS) Peer Recovery Support Specialist’s primary focus is to provide ongoing and meaningful relationships with individuals and families who are reaching for stability and long-term recovery from Substance Use and/or Mental Health conditions. The Peer Recovery Support Specialist is trained to advocate for their peers through the process of recovery in ways that are specific to the needs of each individual.
- Provide routine, practical, real-world support in coping with life’s day to day demands through modeling and coaching approaches to substance use recovery support based on an established treatment plan via telephone/video conference.
- Conduct routine monitoring of patient experience through standardized and proprietary assessments.
- Maintain timely and accurate documentation of peer encounters and data.
- Assist in guiding the peer to community and health plan directed resources.
- Support the MAP clinical and product development team’s development of technology systems and operating protocols
- Participate in on-call rotation with team members for MAP’s 24/7 after hours line.
- Relay peer issues and concerns to clinical leadership.
- Maintain a professional and courteous image to MAP’s peers and fellow employees.
- Participate in a well-paced and succinct manner in all staffing and company meetings.
This position has no supervisory responsibilities.
- Provide timely feedback to immediate supervisor regarding service failures or client concerns.
- Adhere and uphold all company core values, policies, procedures, business ethic codes, information security policies, and HIPAA requirements/guidelines.
- Steward all company resources appropriately.
- This is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, obligations, and activities may change or be assigned at any time with or without notice.
Qualifications/Skill and Knowledge Requirements
- Must have at least 3 years of continuous sobriety from drugs and alcohol.
- Must be actively working on a program of recovery related to your history of substance use and stable in your mental health recovery. A program of recovery includes the following: Regular and active attendance of recovery support activities (12-step meetings, SMART recovery, other recovery support communities, regular appointments with a substance use/mental health provider), maintain a lifestyle that promotes continued mental, physical, and spiritual health as well as interpersonal relationships.
- Ability to maintain healthy interpersonal relationships and make connections with others.
- Crisis savvy with the ability to remain level-headed when in an emergent situation.
- A genuine commitment to the support and health of individuals and families affected by substance use disorder and/or mental health condition.
- An understanding of/sensitivity to the challenges faced by individuals and families affected by substance use/mental health conditions in a manner that is accepting and free of stigma.
- Proficient with Microsoft Suite: Excel, Outlook, TEAMs.
- Must meet MAP’s Teleworking requirements and expectations, which include items such as a quiet designated office space with a locked door and access to high-speed internet.
- Employment is contingent upon successful completion of a background check and drug screen.
Education and Work Experience
- High School Diploma or General Education Diploma (GED)
- Current Peer Recovery Support Specialist certification issued by a state or other credentialing authority and must attain the National Certification through NAADAC within 60 days of employment.
- Minimum of 1-year, full-time direct practice (voluntary or paid) in peer recovery.
- Work Location: Fully Remote
Job Type: Full-time
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
- 8 hour shift
- Do you have at least three (3) years of continuous sobriety from drugs and alcohol?
- High school or equivalent (Preferred)
- Peer Support: 1 year (Required)
- Peer Recovery Support Specialist certification (Required)
Work Location: Remote