Refunds Specialist

Essential Duties:

This position is responsible for researching all potential over-payments and resulting refunds.

Responsibilities:

• Completes processing of approved refunds
• Documents offset requests and updates refund log(s)
• Mails all refund checks
• Processes Medicare offsets and updates Medicare refund (offset) log
• Researches refund requests
• Reviews credit balance reports for potential over-payments
• Evaluates EOB payment to determine transaction billed is paid in full according to current fees and contract.
• Maintains accurate and complete records concerning billing and collection activity including documenting the patient’s chart and system notes.
• Handles customer and insurance questions concerning account activity.
• Communicates problems and concerns with management.
• Work on and follow up on other projects, as assigned.
• Performs other duties, as assigned.

Work Experience Requirements:

• Graduate from an accredited high school
• Knowledge of medical insurance payers, billing rules and regulations.
• Experience in healthcare, medical and/or HME industry (preferred).
• Make best use of work time to complete projects and assignments as scheduled.
• Be able to work on multiple tasks. Plan and prioritize activities to achieve results and meet deadlines.
• Strong communication, problem solving and analytical skills
• Ability to work independently and adapt to a fast changing environment.
• Proficiency in Microsoft Office including Excel and Word.
• Strong organizational skills and detail oriented.
• Excellent interpersonal and customer relationship skills with the ability to work in a very fast paced environment.

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

What SuperCare Health is About

“SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.“

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours – 8:30 AM – 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/

Savannah Stephenson – HR Talent Acquisition LinkedIn https://www.linkedin.com/in/sa… (https://www.linkedin.com/in/savannah-stephenson-044598159/)