Rehab Office Specialist

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

The employee provides the highest quality customer support to VH customers and employees. Communicates regularly with intradepartmental and interdepartmental employees as needed to facilitate operational functions. Under minimal supervision the employee must demonstrate strong support skills for rehab services department operations; keep up to date on current technology, and be able to multi-task in a stressful and fast paced environment. The employee facilitates patient access to the delivery of rehabilitation services in a timely manner through scheduling appointments for rehabilitation patients to optimize capacity; completing the patient admission/registration process, facilitating insurance payment of rehab care by ensuring preauthorization requirements have been met from all potential payor sources, including review of medical/rehabilitation diagnoses and procedures for appropriate medical necessity criteria. The employee provides clerical/administrative assistance to the Rehabilitation Services Operations team: answering telephones, entering data, compiling and preparing various reports, filing, scanning, ordering and organizing supplies, etc. In addition, the employee maintains a working knowledge and is supportive of departmental, hospital and organizational initiatives and updates, and stays current with communication, such as emails, in a professional and timely manner

What You Will Bring:

Education
High School Diploma or GED required
Graduation from accredited medical secretarial or business program preferred.

Experience
One (1) year office experience with keyboarding skills preferred.

Certification & Licensures
BLS Certification (Basic Life Support) – American Heart ‘Healthcare Provider’ (HCP) – AHA approved required *

• New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.

Qualifications
Ability to complete data entry functions in multiple software systems required. Above average organizational skills with attention to detail work. Ability to establish and maintain effective working relationships with associates, patients and others. Strong skills in communicating – either over the phone or in person.

What You Will Get:

• Competitive salary
• Flexible scheduling
• Health Insurance
• Paid Time Off
• Wellness Program
• Tuition Assistance
• Retirement Plan
• Life Insurance

*some benefits are subject to change due to job status

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

Criminal Background Checks
VA State Police
3rd party Background Check

FLSA Classification
Non-exempt

Grade
107

Physical Demands
6 A Customer Service