- Provides customer service to various healthcare contract customers
- Prepares, researches and collects from various contracted health insurance payers
- Researches remits and Explanation of Benefits (EOBs) for complete accurate payments or denials
- Provides or arranges for additional information when needed
- Submits corrected claims or appeals
- Requests appropriate adjustments, when required
- Identifies items that require client assistance
- Gathers payor trends and provides feedback
- Other duties as assigned
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