Revenue and Recovery Officer

Revenue and Recovery Officers are responsible for the collection of debts owed to the County for purposes other than property taxes and child support. Incumbents obtain and analyze financial information; negotiate payment agreements; enforce collections through written correspondence, telephone and personal interviews; and determine the feasibility of pursuing litigation. Incumbents perform progressively more difficult collection activities and make more independent decisions that involve interpretation of pertinent laws, policies and procedures, and conduct the renegotiation of payment agreements. The person in this role will collaborate with team members, County departments, external stakeholders such as the courts, and answer customer questions.

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IDEAL CANDIDATE

A self-starter and motivated individual with experience in financial services, legal field, and/or debt collection, who is able to communicate effectively with staff members at all levels of the organization and provide exceptional service to both internal and external customers. The successful candidate will work well independently as well as on a team, demonstrate good ethics, integrity and judgment, and will engage critical thinking and problem-solving skills to accomplish performance goals and identify process improvements. A successful person in this role should have experience interpreting legal documents, statues and/or policies and demonstrated excellence working on teams.

MINIMUM QUALIFICATIONS

1. A
bachelor’s degree from an accredited U.S. college or university, or a certified foreign studies equivalency;
OR,

2.
One (1) year of satisfactory job performance as a Revenue & Recovery Officer Trainee (i.e. “satisfactory” job performance means that the applicant must have received overall Standard on all performance reports covering the one year of experience);
OR,

3.
Two (2) years of journey-level debt collection, clerical, or accounting experience in a public, private, or retail credit or debt collection environment, with responsibility for personal and/or telephone contact with debtors in a collection capacity.

CONDITION OF EMPLOYMENT

EVALUATION

Qualified applicants will be placed on a nine (9) monthemployment list based on scores received during the evaluation of information contained in their employment application and supplemental application questionnaire. Please ensure all information is complete and accurate, as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process, your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.

The County of San Diego and its employees embrace the vision of: a just, sustainable, and resilient future for all. Our values include: integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce. Click here for more information on our
Strategic Plan (sandiegocounty.gov)

(Download PDF reader)
as well as our commitment to serve everyone, to build a
Framework for the Future
that will create a County that works for all.

Under California Government Code Sections 3100 – 3109, public employees are designated as
disaster service workers. The term “public employees” includes all persons employed by the state or any
county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.

The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.