Vans

Seasonal Real Time Adherence and Training Administrative Specialist, Customer Service (Remote in WI/NC)

Vans

Vans is a state of mind. Thinking differently. Embracing creative self-expression. Authenticity and progression. Choosing your own line on your board and in your life. Vans holds over 50 years of youth culture connectivity and continues to advance its roots in action sports while recognizing the global “Off the Wall” connection between the brand and art, action sports, music and street culture enthusiasts.

Today, the Vans brand evolution continues- from its foundation as an original skateboarding company since '66, to a leading action sports brand, to defining its anthem of living 'Off the Wall' as youth culture. From its birthplace on the West Coast, Vans has grown beyond a shoe. It's a global movement- reaching from Barcelona to Beijing, Sao Paulo to Sydney, Orange County to New York.

Vans goes to market through its network of deeply rooted wholesale partners and its direct-to-consumer platform with more than 450 owned retail stores worldwide. Given this amazing platform to connect with consumers, we're constantly looking for better and more creative ways to amplify the brand's in-store presence. And equally strong is the Vans' extraordinary e-commerce and social media presence, inclusive of its digital video platform, OffTheWall.tv. Through its various online channels, Vans has access to over 14 million brand loyalists at any given time.

At Vans®, providing consumer-focused product is essential and among perhaps one of the staunchest critics there is - the world's youth - the continued relevance and authenticity of Vans' product, whether performance-based or fashion-forward, must be in the right balance at all times. From weatherizing the head-to-toe collections to enhancing the durability of the performance based footwear, Vans is elevating the level of quality and technology and enabling active consumers everywhere to enjoy Vans through all four seasons.

We also believe it's important to deliver more than just great products. Vans supports the action sports lifestyle, youth culture and creative self-expression by promoting the sports, music, art and culture that matter most. The Vans team includes many top names in action sports including skateboarding legends Steve Caballero and Christian Hosoi, skate pros Geoff Rowley, Anthony Van Engelen, Gilbert Crockett and Tony Trujillo, BMX riders Dakota Roche and Scotty Cranmer, surfers Dane Reynolds, Nathan Fletcher, Joel Tudor and Leila Hurst and snowboarders Louri Podladtchikov, Andreas Wiig, and Hana Beaman.

Vans® owns and sponsors world-class events in skateboarding, surfing, snowboarding and BMX including the Vans® Triple Crown of Surfing®, the Vans Pool Party, the Van Doren Invitational and surfing’s most prestigious contest the Vans US Open of Surfing.

Vans® supports original and creative music acts ranging from Band of Horses to Public Enemy to Turbonegro by bringing memorable shows to global audiences at the House of Vans roving music venue that echoes Vans®’ Brooklyn-based cultural hub and to more than half a million fans each summer at the Vans Warped Tour, America’s longest-running music tour.

Vans® is part of VF Corporation one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish most through a family of iconic outdoor, active and workwear brands including Vans®, The North Face®, Timberland®, Dickies®, Eastpak®, Kipling®, icebreaker®, Napapijri® and many more.

Our purpose is to power movements of sustainable and active lifestyles for the betterment of people and our planet. We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more.

That’s what we want for everyone who joins us at VF. And frankly, that’s what it takes to thrive here too.

Costa Mesa, CA
https://www.vans.com
Seasonal Real Time Adherence (RTA) and Training Administrative Specialist, Customer Service: Become the Newest Member of the VF Family
As part of VF eCommerce Customer Service team, the
Seasonal Real Time Adherence Specialistand

Training Administrative Specialistsare essential in the lifecycle and operations of the Customer Service Team. Both of these role are full time (40 hr/wk) positions, and are seasonal through VF’s holiday season. These roles are fully remote; however, associates must live in Wisconsin or North Carolina.
How You Will Make a Difference:
Real Time Adherence (RTA) Specialist
  • Real time monitoring of contact handling systems to ensure optimal staffing levels and agent adherence to scheduled shifts.
  • Monitor, maintain and report schedule adherence for core and contingent employees.
  • Track attendance and communicate with leadership as needed.
  • Communicate and interact with both leadership and call center agents.
  • Analysis of employee adherence reports, monitoring real-time and intra-day performance and completion of appropriate scheduling adjustments.
  • Identify independent recommendations for improvements.
  • Create, manage, and maintain process documents.
Training Administrative Specialist:
  • Assist with new hire system set up and tracking
  • Daily attendance and training completion tracking and reporting
  • Communicate missed training sessions with new hires
  • Set up mentoring links and schedules
  • Assist with Knowledge Base updates
  • Updating training Spreadsheets and weekly reports
  • Reach out to new hires as needed if missing from classes
  • Assist as moderator in trainings as needed.
Years of Related Professional Experience: 1+ year of customer service experience preferred
Educational/ Position Requirements:
  • **Must live in Wisconsin or North Carolina
  • High school diploma or equivalent education
  • Advanced computer skills – solid experience working with database and report generating software, excel skills
  • Excellent attention to detail and organization skills
  • Excellent communication skills
  • Strong problem-solving ability and analytical
  • Ability to effectively manage the quality and quantity of emails
  • Detail oriented and able to multitask
  • Bilingual is a plus
  • Note: this temporary position DOES NOT require a COVID-19 vaccine. When applying, you will likely see verbiage that references a vaccine requirement – but it does not apply to this temporary & remote role.
  • Special Physical and/or Mental Requirements:
  • May require extensive sitting and use of keyboard/computer with a use of a phone headset
  • Must meet departmental attendance and punctuality requirements.
Pay Range:

$13.28 USD – $19.92 USD per hour

Additional Incentive Eligibility:
This position is not eligible for any additional pay incentives.
Benefits at VF:
You can review a general overview of each benefit program offered, including this year’s medical plan rates on

www.MyVFbenefits.com

and by clicking Looking to Join VF? Detailed information on your benefits will be provided during your onboarding process.

COVID-19 Vaccination Requirement
Unless prohibited by applicable law, this position requires proof of being fully vaccinated for COVID-19 on the first day of employment, absent need for medical or religious accommodation or other exemption as allowed by state or local law. Further information will be provided during the recruitment process.
Please note, that our salary ranges are based on market pay data and geographical differentials. In determining the compensation for this position, we comply with all local, state, and federal laws.

R-20220803-0059

If you require alternative methods of application or screening, you must approach Vans directly to request this, as we're not responsible for the employer's application process.

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