Seasonal Real Time Adherence Specialistand
Training Administrative Specialistsare essential in the lifecycle and operations of the Customer Service Team. Both of these role are full time (40 hr/wk) positions, and are seasonal through VF’s holiday season. These roles are fully remote; however, associates must live in Wisconsin or North Carolina.
- Real time monitoring of contact handling systems to ensure optimal staffing levels and agent adherence to scheduled shifts.
- Monitor, maintain and report schedule adherence for core and contingent employees.
- Track attendance and communicate with leadership as needed.
- Communicate and interact with both leadership and call center agents.
- Analysis of employee adherence reports, monitoring real-time and intra-day performance and completion of appropriate scheduling adjustments.
- Identify independent recommendations for improvements.
- Create, manage, and maintain process documents.
- Assist with new hire system set up and tracking
- Daily attendance and training completion tracking and reporting
- Communicate missed training sessions with new hires
- Set up mentoring links and schedules
- Assist with Knowledge Base updates
- Updating training Spreadsheets and weekly reports
- Reach out to new hires as needed if missing from classes
- Assist as moderator in trainings as needed.
- **Must live in Wisconsin or North Carolina
- High school diploma or equivalent education
- Advanced computer skills – solid experience working with database and report generating software, excel skills
- Excellent attention to detail and organization skills
- Excellent communication skills
- Strong problem-solving ability and analytical
- Ability to effectively manage the quality and quantity of emails
- Detail oriented and able to multitask
- Bilingual is a plus
- Note: this temporary position DOES NOT require a COVID-19 vaccine. When applying, you will likely see verbiage that references a vaccine requirement – but it does not apply to this temporary & remote role.
- Special Physical and/or Mental Requirements:
- May require extensive sitting and use of keyboard/computer with a use of a phone headset
- Must meet departmental attendance and punctuality requirements.
$13.28 USD – $19.92 USD per hour
and by clicking Looking to Join VF? Detailed information on your benefits will be provided during your onboarding process.