Visionworks

Spc, Telehealth

Visionworks

Aug 4th, 2022
Visionworks is one of the fastest growing optical retailers in the United States. Our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Our comprehensive eye care services include eyewear, contact lens dispensing, in-store labs and doctors of optometry at or next to every store. Visionworks is committed to providing an unparalleled customer experience and high-quality products and services with the best value and selection in the industry.

OUR CULTURE & PHILOSOPHY
Visionworks believes that talented people, working towards the same goal, can accomplish anything. Because of this, our goal is to be the best at serving the needs of our patients and customers. We believe we can reach this goal by also taking care of our own people. Our culture is highly collaborative, results driven, intellectually stimulating and fast-paced. Even as the organization has rapidly grown, our entrepreneurial spirit has always remained strong. We have a philosophy of making evidence-based decisions as quickly as possible and continually iterating and refining based on real feedback — from our customers and our people. We are relentlessly focused on continuous improvement and pledge our commitment to be simple, human and bold.

OUR VALUES
Be Simple: By clearing the clutter, we can deliver simple eye care solutions which result in the joy of flawless vision. Be transparent and listen actively — this is our way of life.
Be Human: Believe in people and be collaborative. Show integrity and respect, always. Create patient/customer experiences that make a difference.
Be Bold: Act with curiosity and embrace the entrepreneurial spirit. Be relentless to seek improvement. If we educate and empower our customers to expect more, we will deliver excellence.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, sex, religion, national origin, age, disability, sexual orientation, or any other characteristic protected by federal, state, or local law. The Company will attempt to make every effort to make reasonable accommodations to known physical or mental limitations of qualified applicants or associates with disabilities, unless accommodation would impose an undue hardship on the operation of our business.
San Antonio
http://www.visionworks.com

About Us:
Want to bring the “care” back to the vision care industry? We’re looking for charismatic types who are ready to be the heart of our brand. Whether it’s a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

The Role:
A Visionworks Telehealth Specialist (TS) is the very face of our patient care and is dedicated to ensuring the best possible journey for every patient during our Telemed remote eye exam. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services and managed vision care. The TS personally takes the patient through their entire Visionworks experience ensuring their eye exam and eyewear needs are met in a simple, human and bold way.

  • Assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians
  • Maintain complete and accurate patient records before conducing preliminary testing
  • Introduce patient to OD and provide OD with important patient information
  • Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
  • Execute day-to-day operational activities to support the store’s exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Qualifications:

  • Related customer or patient experience preferred, but not necessary
  • HS diploma, GED or equivalent related job experience

What we offer!
At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts —including but not limited to

  • Vision Coverage)
  • Paid Parental Leave
  • Bereavement Leave
  • 401 (k) Savings Plan
  • Paid Time off
  • Milestone anniversary awards
  • Medical, Dental for Full Timers
  • And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.

If you require alternative methods of application or screening, you must approach Visionworks directly to request this, as we're not responsible for the employer's application process.

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