Scottsdale, AZ Full Time 5 days ago
Overview: At TrialCard, our passion is success - success for clients, success for us. You’ll notice who comes first. We’re committed to providing solutions, through innovation and unparalleled customer support, to the pharmaceutical industry to improve access and affordability of their medicines to patients. We work tirelessly on the behalf of our clients, because when they succeed, so do we.
That’s not to say we are all work and no play. TrialCard is an open workplace with fun, energetic people united for a common purpose. In fact, we don’t even refer to each other as employees. We’re team members. We foster a culture that encourages individual personality.
As a Bridge Manager, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.
The Bridge Manager is responsible for the daily effort of providing assistance to the program teams as it pertains to the people, process, and systems. Key functional responsibility includes the ability to demonstrate a strong understanding of data, process improvement, and the overall operations of the Bridge Program. Responsibilities:
  • Manages the day-to-day activities of a high volume QuickStart and Bridge program
  • Assists internal and external stakeholder by acting as an advocate, navigator for delivering detailed information regarding a program(s) and/or a patient(s), and serves as focal point for medication shipment escalations
  • Consistently exercises discretion and judgment to analyze, interpret, make deductions and then decide what actions are necessary based on the varying facts and circumstances of the program
  • Evaluates program processes and recommend improvements for implementation that enhances the Quick Start and Bridge Program effectiveness
  • Proactively monitor program activity to facilitate timely completion of tasks and meet SLA and/or KPI requirements
  • Develop and audit program processes to ensure process adherence and consistency
  • Provide leadership and the client with operational reporting that facilitates overall program health
  • Identify trends, including repeat issues and/or inadequate corrective actions that have previously been implemented and facilitate with TC stakeholders for resolution
  • Perform other duties and assignments as directed
  • Associate or Bachelor’s degree preferred; or a minimum of 5 years of customer service experience with progressive levels of responsibility within a service driven environment
  • Excellent interpersonal skills with the ability to provide constructive feedback to both management and staff
  • Experience in the specialty pharmacy space and the ability to be a liaison between pharmacy operations staff and technical operational teams
  • Proven experience analyzing, interpreting, and summarizing data and processes
  • Strong analytical, problem solving, decision making, attention to detail, and time management skills
  • Strong focus with demonstrated success in problem solving, teamwork, adaptability, planning, and decision making
  • Basic knowledge of Market Access and the Pharmaceutical Industry
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office software (Excel, PowerPoint, and Word)
  • Strong planning, time management and organizational skills
  • Display a high level of professionalism, integrity, and maturity
  • Company:
  • Job Type:
  • Posting Date:
    13th May 2022
  • Valid through:
    13th Jun 2022
  • Location:
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