Phoenix, AZ Full Time 1 week ago

The College of Health Solutions' Student Success Hub is committed to the success of our students during their time at ASU and beyond. We are looking for a service-oriented Student Services Assistant to join our team and be the front-line of our Downtown Phoenix office. Our ideal candidate will have a positive attitude and a desire to help the students, staff, faculty and general public in meeting our mission, "Better Health Starts Here". This role provides services to students at the front desk by supporting student engagement, recruitment, advising, retention, and community placement efforts.


Job Family

Advising & Admissions

Department Name

CHS Student Success Hub

Full-Time/Part-Time

Full-Time

VP Code

VP/EXEC VICE PROV DPC

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$17.00 - $19.71 per hour; DOE

Close Date

31-May-2022

Category

01

Essential Duties

  • Greets incoming students, staff, faculty and guests at the reception desk.
  • Answers phone calls to address questions, direct callers to the appropriate resource, connect graduate students with their advisor, and schedule appointments for Student Success Hub. Logs calls in our internal call log.
  • Records student walk-ins and appointments; troubleshoots student needs when possible within scope of influence.
  • Creates Salesforce cases for inbound recruitment calls so that the recruitment team can address the questions.
  • Sets up Salesforce cases for appointment reminders for all appointments scheduled through the front desk.
  • Addresses Salesforce cases for Front Desk.
  • Signs out all-day parking passes.
  • Assists with the hiring process for new student workers (reviewing applications, interviewing, calling references, scheduling training).
  • Assists with room scheduling for the Student Success Hub.
  • Reviews DARs for next week appointments. If there are uncertified transcripts, sends a request to have them evaluated.
  • Input the recruitment campaign calls completed by student workers into Salesforce.
  • Assists with mail merges for verification statements at the end of each semester and summer.

Minimum Qualifications

Bachelor's degree in a related field; OR, Four (4) years of administrative and/or program experience: OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Experience providing high quality customer service and demonstrated ability to communicate professionally in-person, through technology (email, zoom, MS Teams) and over the telephone.
  • Experience in a higher-education environment with demonstrated experience in student service strategies.
  • Demonstrated knowledge of ASU's academic structure, programs, colleges, departments and organization.
  • Experience with data entry; word processing; Microsoft Office Applications (i.e. Word, Excel, Outlook) particularly using Outlook Calendars.
  • Demonstrated knowledge of general office procedures and practices.
  • Experience with PeopleSoft, Salesforce and degree audit software.
  • Experience in establishing and maintaining effective working relationships and evidence of teamwork in prior positions.
  • Organizational experience while prioritizing multiple tasks in a fast in a fast-paced and service focused environment, detail-oriented.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Ability to clearly communicate verbally, read, write, see and hear, as well as use basic math to perform essential functions.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options:
This position is eligible for Hybrid work. This is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.


Department Statement

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical interventions to improve health outcomes through education, research and service. We equip students with the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations; analyze and translate large amounts of health data into solutions; and maximize the technology, science, business and application of diagnostics. CHS research programs encompass basic, discovery science, clinical trials, intervention science and measurement of health outcomes. CHS takes an interdisciplinary approach to address the complex systems that underpin health problems. The college is highly collaborative, transparent and team-oriented with an organizational structure that includes translational teams, affinity networks and academic programs to improve the health of people and communities.

The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, science of health care delivery, and speech and hearing science. Our programs are offered at ASU’s Downtown Phoenix, Tempe, Polytechnic, West and Lake Havasu campuses, as well as on Mayo Clinic’s campus in north Phoenix.

For more information about ASU and the College of Health Solutions, visit https://www.asu.edu/about/ and https://chs.asu.edu/

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.


Student Services Assistant | Arizona State University
  • Company:
    Arizona State University
  • Job Type:
  • Posting Date:
    13th May 2022
  • Valid through:
    13th Jun 2022
  • Location:
  • Est. Salary:
    $17.00-19.71 / HOUR
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