Oversees general administration of fiduciary relationships and performs wide variety of financial and legal tasks related to serving clients. Manages all administrative aspects of portfolio of Wealth Management accounts.
- Manages assigned trust relationships, including all aspects of opening, administering, and closing of trust and fiduciary business.
- Assists clients in person, via telephone, and by email with any ongoing client service activities, including requests for, or changes to, account information and Bank services, as authorized; takes lead service role with certain clients.
- Oversees set-up of new clients within portfolio on trust accounting system to ensure accuracy of mailings, tax reports and statements, and account information.
- Performs all aspects of estate settlement where Bank is designated as Personal Representative or Agent for Personal Representative of deceased clients; manages identification, possession, and valuation of estate assets, beneficiary and interested party interaction, establishment, funding, splitting, and termination of estate related accounts, preparation of estate tax returns, and probate filings.
- Identifies and escalates opportunities for process improvement.
- Assists, as requested, with business development opportunities.
- Engages with other lines of business within Bank to fully serve clients’ financial needs.
- Participates in required annual reviews of accounts (Administrative Reviews and Principal and Income Reviews).
- Provides expertise, guidance, and skill development support to other team members.
- May directly supervise work of Client Service Associates and/or Senior Client Service Associates.
- Performs additional duties, as assigned.
- Bachelor’s Degree in business, finance, or related field.
- Juris Doctorate (JD) degree required.
- Completion of multi-year Trust School program.
- Certified Trust & Financial Advisor (“CTFA”) designation.
- Minimum 7 years’ experience in financial services, including:
- 3 years in Trust Administration or paralegal work.
- 2 years of direct client management.
- Proven analytical and decision-making skills, with effective problem resolution.
- Excellent communication skills, both verbal and written, including proper business letter and email writing.
- Excellent client service skills.
- Strong computer skills, including office software such as word processing, spreadsheet, and presentation applications.
- Ability to prioritize, juggle a variety of tasks, and interact with staff at all levels.
- Attention to detail.
- Positive attitude, team player, and willingness to accept new assignments and pitch-in.
- Valid driver’s license.
Working Conditions/Physical Demands:
- Normal office environment.
- Frequent sitting and standing at a desk.
- Heavy keyboard use.
- 10% – 15% driving time
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
Cambridge Trust Company is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.
- External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Job Type: Full-time
Work Location: Multiple Locations