Business Operations Coordinator

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM

The Business Operations Coordinator will obtain accurate records, patient demographic and insurance information in the billing and PAI systems for multiple units. Works on multiple platforms to obtain benefit verification and authorization from insurers to facilitate prompt and appropriate payment for hospital services. Collects payments and educates patients about the Financial Assistance program.

Primary Responsibilities:
  • Communicates professionally and courteously with patients and family members while obtaining or clarifying demographic information and / or insurance benefits and / or financial responsibility
  • Communicates the hospitals collection policy and collects self - pay and copay obligations
  • Utilizes Health Pay 24 to collect payments
  • Educates uninsured / under insured patients about the financial assistance program
  • Utilizes PAI system to complete complex elective, urgent and / or preregistration work lists of accounts
  • Contacts insurers to verify patients’ insurance benefits, utilizes insurance websites and other means of electronic insurance verification (HDX) to obtain all information necessary for securing patient accounts. (Coordination of benefits, benefit coverage , limits, copay / deductible amounts, and authorization)
  • Secures authorizations for admissions and procedures when necessary
  • Insures high quality information is recorded in systems at all times

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1 years of customer service experience, primarily utilizing the phone to contact customer with regard to services or products
  • Ability to use a Windows PC and learn new and complex computer systems easily
  • Experience using phone and computer as primary tools to complete work on a daily basis
  • Data Entry experience with displayed accuracy in noting documentations
  • Experience in insurance verification, pre - registration, and patient intake in a medical setting
  • Ability to work a 5 day shift in between Monday - Sunday, 37.5 hours per week, including Monday - Friday 10 am to 6 pm and 8 am to 4 pm if scheduled on weekends and / or holidays and ability to work overtime as needed
Preferred Qualifications:
  • Previous experience in payment collections
  • Previous experience in the healthcare and / or health insurance industry
Soft Skills:
  • Ability to communicate well and effectively interact with patients and families over the phone
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Northwell, Business, Operations, Coordinator, UnitedHealth Group, New Hyde Park, Healthcare, Medical, Billing, Data, Entry, Insurance, Verification, pre - registration, patient intake, front end, back end
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