Customer Service Representative - Eutaw, AL

About WestRock
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com .

Customer Service Representative - Eutaw, AL

2428-Eutaw

200 Tote-M Avenue
Eutaw, Alabama, 35462
United States

Customer
Service Representative – Eutaw, AL

Opportunity
summary: As a
Customer Service Representative (CSR), you will represent WestRock to the
customer and act as a critical liaison between the customer, sales, and
operations teams. As CSR you will receive and process routine customer orders,
inquiries, and/or customer issues related to orders. You will also be
responsible for maintaining the ongoing relationship with multiple customers
and sales staff utilizing knowledge of products, logistics, production
planning, and inventory management.

How you will impact WestRock
  • Represent WestRock values and deliver excellent
service through each interaction
  • Record, organize, and process orders and/or
inquiries received by telephone, email, and/or through personal customer
contact
  • Run customized reports and share data with
customers
  • Provide pricing, inventory availability and
production schedule information to customers
  • Track order activity and alert appropriate staff
of any potential delivery problems
  • Partner with Quality Manager to resolve routine
customer issues
  • Suggest alternative products or services to meet
customer needs when appropriate
  • Serve as a connection between customers and
sales staff to ensure responsiveness and customer satisfaction
  • Track warehouse inventories and update customers on order status
  • Quickly and effectively resolve
customer or production issues maintaining clear communication with customers on
status and resolution

What you need to succeed:
  • High School diploma or G.E.D.
  • Must have 3 years of customer service-related
work experience
  • Previous experience in manufacturing industry is
preferred
  • Demonstrate a customer-oriented mindset and
ability to operate with customers’ best interests in mind
  • Strong written and verbal communication skills
to understand requests and problems, inform on status, and negotiate solutions
  • Ability to simplify and solve simple to complex
issues with focus on root cause and quick solution development
  • Demonstrate collaboration and teaming skills
across functions to resolve issues and achieve organizational goals

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper
and packaging solutions that help them win in the marketplace. WestRock’s
50,000 team members support customers around the world from more than 320
operating and business locations spanning North America, South America, Europe,
Asia and Australia. Learn more at www.westrock.com. WestRock is an Equal Employment
Opportunity Employer committed to creating and maintaining a diverse workforce:
Minorities/Females/Disabled/Veterans
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