Employment Services Technician II

$3,976 a month
This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.

The Division of Public Assistance, Work Services section is recruiting for
full-time Employment Services Technician IIposition located in Fairbanks.
This position focuses on providing employment-related, case management services to adults eligible for the Alaska Temporary Assistance Program (ATAP). On occasion, this position may travel to remote communities to provide services. This position reports directly to the Employment Services Technician III, located in Fairbanks.
Key Responsibilities:
  • Conduct frequent and ongoing assessments with clients regarding work history, career and training interests, barriers to maintaining employment, and future goals that will lead to financial self-sufficiency.
  • Identify and refer to community resources that may assist the client or family members.
  • Assess the need and authorize supportive services.
  • Monitor client participation in agreed upon work or work readiness activities. Investigate reasons for non-participation and facilitate resolution.
  • Timely and accurately document all client and case manager actions including but not limited to client contact, goals, progress, and participation verification.
  • Meet or exceed state and federal performance benchmarks which are measured monthly and annually.
If you believe you embody the above listed strengths, then we want to hear from you!
To view the general description and example duties for an
Employment Services Technician II please go to the following link:


One year of experience as an Employment Services Technician I with the State of Alaska or equivalent elsewhere.

Two years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.


At time of interview applicant must submit:

  • Copies of all performance evaluations received in the last two years, if available. If unavailable, two (2) letters of professional reference may be substituted.
  • Three professional references including name and contact information.

Please read the below information carefully. This applies to your application submission.

A cover letter is required. The cover letter must describe your knowledge, skills, abilities, as they pertain to the job description listed above. Please attach the cover letter as a separate document to your application before applying online. If unable to attach to your application, email or fax the cover letter to the contact number provided in the job posting prior to the closing date of this recruitment. Your cover letter will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. Omission of any required documentation will result in an incomplete application and you will not receive further consideration.

When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitai is not an alternative to filling out the application in its entirety.Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

The State of Alaska does not provide VISA Employer sponsorships.

This position is open to Alaska Residents only. Please check ourresidency definition to determine if you qualify.

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/howtoapply/

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/js_lostpswd.cfm&topheader=alaska.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.


Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit:https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska

For specific information in reference to the position please contact the hiring manager at:

Name: Tara Crosslan, Employment Services Technician III
Phone: (907) 451-3017
Fax: (907) 451-2808
Email: tara.crosslan@alaska.gov
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