Operations Analyst I

JOB INFORMATION

The Operations Analyst ensures accurate and timely execution of our business transactions by clearly understanding our customers' needs and end-to-end business processes. Manages, executes, monitors, and validates production transactions/activities to ensure accuracy and adherence to guidelines and mitigation of operational and financial risk. The analyst owns resolution of customer transaction reporting, processing, accounting and control issues. Works under general supervision to manage business process of low to medium complexity and/or support a production process of high complexity.

KEY JOB FUNCTIONS

  • Monitor, analyze and accurately execute low to medium complexity transactions to support business operations
  • Build relationship with internal partners and external customers and vendors, working with them to optimize and enhance our integration and business results
  • Work across business units to improve monitoring, discover issues, mitigate risk and deliver better value to the customer
  • Adhere to internal controls and provide support for audit and regulatory reviews
  • Identify and resolve customer transaction reporting, processing, accounting and control issues
  • Raise technical issues, report them to our technology partners and leadership. Support (as requested) the technology group by testing system enhancements.
EDUCATION
  • Bachelor's Degree or equivalent required
MINIMUM EXPERIENCE
  • 1 years of related experience
SPECIALIZED KNOWLEDGE & SKILLS
  • Strong problem solving and analysis skills required.
  • Ability to work effectively with external and internal customers to build strong relationships.
  • Strong customer service skills required.
  • Working knowledge of Microsoft Office and strong Excel spreadsheet skills required.
  • Ability to influence, drive execution, and work efficiently required.
  • Strong oral/written communication skills required.

EMPLOYMENT

As a condition of employment with Fannie Mae, any successful job applicant will be required to pass to successfully complete a background investigation.
Fannie Mae is an Equal Opportunity Employer.

Req ID: 55868
Apply Now
or share with friends: