Rutgers, the State University of New Jersey, is seeking a Public Services Assistant for the Institute of Jazz Studies (IJS). This position will report to the Senior Archivist and Digital Preservation Strategist and collaborate closely with all IJS faculty. The Public Services Assistant provides front-line public services including supervision of reading room usage, answering the phone, greeting walk-in visitors, registering reading room users, paging sound recordings and other collection materials, fulfilling duplication requests, assisting IJS archivists with reference requests, and scheduling research appointments, classes, and tours. This position is responsible for helping to ensure the safety of the Institute’s world-class collections, following IJS reference policies and procedures, and providing friendly and helpful service to IJS users. May include evening and weekend hours.
- Among the key duties of this position
are the following:
- Provides assistance at the Institute of Jazz Studies service desk.
- Monitors the use of books, periodicals, sound recordings, and archival materials in the reading room.
- Opens and closes the reading room according to IJS operating procedures.
- Registers and trains IJS reading room users on proper handling of books, periodicals, sound recordings, archival materials, and other items.
- Monitors the use of books, sound recordings, and archival materials in the reading room.
- By phone, email, and in person, answers directional and basic informational questions from students, faculty, and/or staff in a clear and friendly manner.
- Fulfills scanning and photocopying requests.
- Light clerical support, data entry, and collection management-related tasks.
- Performs related duties as assigned.
- Bachelor’s degree in a humanities field, Music, Jazz Studies, African American History, History, or an equivalent combination of education and/or related experience.
- Requires one year of full-time experience or equivalent in a service position that involved interacting with the public, good communication and interpersonal skills, and computer literacy.
- Ability to read music
- Knowledge of and interest in jazz history
- Experience with library and archives research, and handling and using archival materials
- Proven record of accomplishment as a reliable and dependable employee.
- Ability to work both independently and as a member of a team
- Highly organized, proactive self-starter, and creative problem solver
All offers of employment are contingent upon successful completion of all pre-employment screenings.