Senior Product Coordinator

This position will support the Director, of Product Management. This position will report into the Agent Services organization – working to enhance the core platforms and will assist in launching new adjacent products and services that drive business efficiencies and user satisfaction.

Responsibilities/Position Summary:
Provide product management and organization support to members of the team in the following key areas:

  • Ability to own the support of multiple technical products related to Agent Services and Agent Experience

  • Creating timelines for the product deliverables with the ability to meet various deadlines. Assist in completion of product milestones

  • Collaborate with the product team to scope additional features and product roadmap

  • Develop detailed and summary analytics, metrics and reports to drive critical business decisions in an easy to understand way

  • Monitor material and verify that all posted support materials are current

  • Schedule and run meetings, develop support documentation and communicating results to team members

  • Cover questions, meetings and group chats to provide timely response to questions

  • Assist in developing and implementing appropriate communications that will drive awareness and usage of materials, videos and presentations

  • Create presentations that demonstrate the functionality and benefits of key products as related to the core platforms and initiatives.



Experience:

  • Experience with Windows and MS Office including: Word, Excel, Power Point, Product Tools

  • Strong written and verbal communication, interpersonal and analytical skills

  • Organizational and project/product management skills

  • Tenacious and credible with the ability to influence all levels of the organization

  • High level of motivation, integrity, self-confidence and the ability to take initiative; collaborative team player with proactive approach in establishing and maintaining strong working relationships with other team member across the organization.

  • Self-starter that can has experience in both operational and technical aspects of real estate managing through the different aspects of a product lifecycle.

  • Experience with both operational and technical aspects of real estate and/or property management business experience a plus

  • Experience with Realogy and CB proprietary systems, including HomeBase, Transaction Manager, Trident, Oracle, Direct Deposit, Electronic Payments (inbound and outbound) systems is strongly preferred.

  • Prior vendor management experience is preferred (e.g., Fiserv, CyberSource, ITMS, JPM, etc)



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